How did the Apple Genius tech run that diagnostic test?
Hello guys. I had a problem with my MacBook Pro with Lion when I installed Citrix Receiver. That drained the battery etc.... I took it to the Apple store and the Genius tech run a diagnotic test on it and fixed it. It seems it is a very common problems with Citrix and Lion.
He run the test after he connected an Ethernet cable to it. Then, a series of small windows were displayed on the computer: the good ones were in green and the bad one was the Citrix one. I don't know if this was Apple Hardware Test (tried with pressing the D button while restarting, didn't work). I didn't run the DVD though.
Can somebody tell what was that and how did the guy do it? Thanks
The Genius was using proprietary software that is only available to Apple-certified technicians.
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The "CWA2" work-around band-aid does several things in addition to reverting back to iTunes 11.3.1. :
1) It ensures that Apple continues to know nothing of the problem.
2) It ensures that the faulty code that is within 11.4 remains there and is perpetuated into future versions.
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So once you have reverted back to 11.3.1, the problem APPEARS to have gone away (FOR YOU) but you have not solved the problem.
Again, respectfully,
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2) CALLING the Apple service/support Center at 1-800-275-2273 will put you in touch with a real APPLE person who will begin the process of documenting and forwarding this issue on to those who will fix it.
and
3) emailing Apple directly will make sure that they get the information.
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Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
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Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My iPhoto Library (version 8.1.2) is 280GB (greater than 50% of my 500GB total storage memory on my iMac. It was too large for me to drag it to a new hard drive so the Apple geniuses did it for me. However they did not delete the Library from my iMac (that's my responsibility). I dragged it to Trash and when it started to move I clicked over to the new hard drive to confirm it had indeed been copied. I became nervous when I didn't see among the few files on this otherwise empty new hard drive anything that resembled a 280GB Library so I cancelled the migration to trash.
How can I be sure that my iphoto has been copied and that all my "metadata" survived in tact?the new backup drive
I thought the new drive would be your data drive to host the iPhoto library. Do you also use it for TimeMachine backups?
I am unable to search either in email as well as Finder. I AM able to search within iPhoto though, thankfully
Spotlight may still be busy rebuildig its index.
You could try to rebuild the Spotlight Index, if you do see no progress:
Spotlight: How to re-index folders or volumes
I hope, other frequent posters will drop in. I have not used iPhoto 8.x in long time. -
i tried to install a new os x mountain lion, but the system asked me to provide the apple id and password that was used to buy the os from the apple store online. which i don't have. how do i go ahead to install my new os x on the mC
If you don't have the Apple ID and password, how did you get Mountain Liomn in the first place? Without the Apple ID and password, you'll need to buy it to download it.
Mountain Lion -
Aperture 3: After sending my book for printing to Apple the Apple Store told me that my text and the background have the same color and they couldn't print the book. But I couldn't find any problem in the preview. How could I find the pages where the problems are? Or otherwise, why doesn't print Apple the book how it is. Idon't need the text which couldn'be seen.
The forum is for Logic Pro users.. I will ask the moderators to move it to a more appropriate forum for your question/subject
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how long does it take to delete an account from a macbook (OSX 10.9.4)? I used secure delete (at the recommendation of the apple genius) and it has already taken 2 weeks... and still not deleted! Granted there was over 200GB of data... any ideas on this? thanks
how long does it take to delete an account from a macbook (OSX 10.9.4)? I used secure delete (at the recommendation of the apple genius) and it has already taken 2 weeks... and still not deleted! Granted there was over 200GB of data... any ideas on this? thanks
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my iphone4 is broken, if you call me i can hear you but u cant hear me, the apple store staff told that i need to backup my phone so that they can give me a new one, so how can i bakcup my iphone 4 using ipad? thnk you
To charmainesabanal
See your Other post...
https://discussions.apple.com/message/20604805#20604805 -
How did the U2 album Songs of Music get in my iTunes library?
How did the U2 album Songs of Music get in my iTunes library? I was charged for that $7.99 album. I want it gone!!!!!! I want to keep my First Love by Jennifer Lopez but delete the U 2 album.
alot of people got that hun it is a free gift from apple for the new iphones that are coming out i got one of the songs and i want it gone but it wont let me get rid of it.
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Long story short, I downloaded garageband and deleted it in the trash can and emptied it. When i o to the apple store it says that its installed but i cant find it nowhere in the iMac. Please help
Yet another example of why it's a VERY BAD IDEA to do a clean install of Lion unless you are already VERY familiar with how to tweak the Mac OS. There's a reason Apple engineers removed it as an option. To accomplish it you have to erase your disk; not for the faint hearted.
Do you have a backup? PLEASE don't tell us you did this without a robust backup.
You erased the operating machine, so your computer went to the only place it could find one, the Recovery partition. And it's minimal, so it has to download everything in small chunks to reinstall itself. So yeah, it could take 10 hours.
Here's another option. Do you still have the original disks that came with your machine? Put one in and restart from it. You can reinstall your old system much faster. Then go to the Mac App Store and your purchase history and see if you can redownload Lion (I think that still works).
And this time just do yourself a favor and install per Apple's instructions. When the machine starts into Lion, use Setup ***'t (the first thing that fires up) to migrate from your backup.
Rob -
Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why with many thanks
Sorry, but you can't reach Apple here. This is a user to user forum and Apple does not follow these discussions.
Try this link to contact Apple directly:
Apple - Support - iPhone - Contact Support
Did you already have a look at this page?
App Store Frequently Asked Questions (FAQ) -
How to know Apple Id associated with that perticular device (Macbook Pro)?
Hi experts there...!
How to know Apple Id associated with that perticular device (Macbook Pro)?
How to change the Apple Id associated with the particular device?
Okay now the scene is that one of my friend gave me macbook pro as a gift, now we both dont know how to change the associated Apple Id with this Macbook pro. He has his apple id and password which works perfectly with this macbook. But we want to change associated apple id with this macbook. After changing the apple id will it be possible to update mountain lion or to reinstall online completly? Does this process completely disconect from previous apple id and connect with new apple id?Welcome to Apple Support Communities
If your friend's Mac didn't come with DVDs, he has to call Apple in order to deauthorize his Apple ID from the Mac > http://support.apple.com/kb/HE57
After that, you will be able to register the MacBook Pro with your Apple ID, and you will be able to install OS X, iPhoto, iMovie and GarageBand for free. After doing that, you can erase the hard drive and reinstall OS X, so everything from his Apple ID will be removed -
HT4759 what hardware is/are used in order for the Apple: iCloud to run?
what hardware is/are used in order for the Apple: iCloud to run?
Apple - iCloud - Learn how to set up iCloud on all your devices.
More Info Here > http://www.apple.com/support/icloud/
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