How do add .mov files in Premiere Elements 11 with Windows 8? I get a generic error message.

How do add .mov files in Premiere Elements 11 with Windows 8? I get a generic error message.

Hi Steve,
Thanks for your quick response. The original movies were taken on a Canon ES970 (1990's). I don't know the resolution but things were not as high tech back then.,.. I used a Roxio software to convert them on my MacBook Air. I didn't realize that I could use Adobe Premiere Elements to do that or I would have. However my old camera did not have a cable to attach it to a computer and the Roxio software came with it.
I then saved the recordings on an external hard drive. I did not make movies from them using iMovie or edit them in any way. They are simply .MOV files and they can be played on my Mac. Upon realizing how much memory it takes to work on videos, I decided it might be easier to burn DVD's on my husband's  new Dell desktop that came with Windows 8. I downloaded Quicktime as suggested and still the movies can't be added to Premiere.

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