How do get Facts from support to use iphone

I've spent many hours with poor Apple support to try to sync email, send email receive email.I even waited for a 2nd level support who said outlook 2000 not supported even though when I purchased and activated I was told I could sync with 2000. In addition I can't send or receive emails even though when I set up email it verified that my password and user name was accepted by my email provider.Now I get screen that says password incorrect. I have just about given up. HELP
  Windows XP  

http://support.apple.com/kb/HT1386
If you have iTunes 11, see also:
http://support.apple.com/kb/PH12111 - Mac
http://support.apple.com/kb/PH12311 - Windows
Regards.

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