How do get my bill changed from online & paper to ...

I have an awkward problem.  I keep receiving online billing notifications for my EX husbands phone bill.  They had been going into spam automatically but one has just appeared in my inbox and I need to stop them.  I dont want to put his email address in as he may query that it wasnt changed before and I dont want any more rows.
If I go into the account to change settings it will only allow me to change to online/paper free only, not paper only.
Help please

Hi tinuviel,
If you can email the account details (if you have them) and the email address that's receiving the email notifications I'll look into this for you, I may need to contact your ex-husband about this, as if I change the account to paper only he'll not be able to view his bills online, so he may wish to change the email address.
My contact email address is [email protected]
Ta,
Stephanie
Stephanie
BTCare Community Manager
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