How do I access Adobe Reader XI

I cannot access Adobe Reader since end December 2014 - now using version XI.  Shows the following error:  AcroRd32.exe.  (0x40000015), location 0x00f02f57. 
I was able to copy content before Christmas.  I see that my pc was upgraded to version XI around 28 December 2014.
Today 7. january 2015, I uninstalled VI and reinstalled it again.  There was no change.
I use Norton Utilities as an antivirus program.  I do not understand why there has been a change when everything was fine before Christmas.
Please advise.
Diane Ostvold
Stavanger, Norway

Hi Pat
I had upgraded to 11.0.10 and I still had the same error message.  As soon as I opened Adobe Reader 11.0.10. the error message came up and could not make any changes.  Now I have uninstalled version XI and have installed version 10.1.4.  I have access to my pdf files now.     I use Windows 7.
Can I continue using version 10 instead? 

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