How do I access all the files I backed up?

I have tried a zillion things and spent an hour on the phone last night and I can't figure out how to do it. Our hard drive crashed and we got a new one installed but we can't get our files back that we backed up.
There is a drop down box that asks for username and password, it just gives me an error. I tried everything I found online and that the phone support told me to do, reset the password, etc. Still, nothing.
What am I paying all this money for? I paid to have the stuff backed up but now we can't get to it.
Any hints?

I just realized I meant idisk, not isync.
Oops!
I can't get to my backed up stuff from idisk. I'll leave this up for a bit in case someone knows about that, but sorry about the mistake.

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How do I access all the files I backed up?

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