How do I access ICloud on my 4S when it has an old email address for my apple ID?

I've somehow lost my phone contacts and calendar information.  I'm trying to access ICloud hoping to retrieve the lost data.  But when I try to access ICloud it asks for a password that is associated with an old Apple ID email address. 

Welcome to the Apple community Jalder.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Similar Messages

  • HT204053 I have an old email address for my apple id, the email is discontinued. Now I can't get anything to work, like simple updates. Where or how do I change the old email to my new one so my account will open again

    I would like to know how to delete my original apple I'd account from my iPad. The email address no longer works and I can no longer get updates or anything else. Each time I am asked to sign in it won't allow me and I can no longer retrieve any PW changes because of this. Thanks JimEC

    http://support.apple.com/kb/HE40

  • How do I create a new icloud email address for my apple id?

    Hi there
    How do I create a new icloud email address for my apple id? My original email address is associated with my previous employers.
    When I send email from my Macbook, it seems as if I still work there, which is a problem.
    I would like to use the email address that I created for my iPad.
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    Thanks
    Kelvin

    Welcome to the Apple Community.
    Providing you aren't trying to change you Apple iCloud email address you can make changes at My Apple ID

  • I created an Apple ID for my daughter with her own gmail address, but I want her Apple ID and primary email address to be an iCloud email address. How can I do this? I can't set up an icould email address for her without first creating an Apple ID?

    I have created an Apple ID for my daughter with her own gmail address as the primary email address, but I want her Apple ID and primary email address to be an iCloud email address. How can I do this? I can't set up an icould email address for her without first creating an Apple ID right?
    I'm not good with computers so please explain in simple way...:)
    I also wonder what the best way is to set up accounts for children in a family. I dont want them to be able to purchase apps etc through the parents accounts, also some things we like to share as a family and others we don't want to share. Is there any good. clear, simple explanation from Apple Support about these issues? Or best to go to Apple store and go to genius bar or one to one advise?
    thanks

    You can set up an iCloud account which makes the iCloud email address you choose the Apple ID and thus the login for it:
    https://discussions.apple.com/message/22283348#22283348
    though I have to say I think it's more sensible if the ID is another address, both for security reasons (so people don't know what the login is) and as a contact address from Apple if the account were to stop working and they needed to contact you. So personally I would to to System Preferences, enter the GMail address which is an ID, and then choose a nerw @icloud.com address.
    If she has her own iCloud account she will need either her own computer or her own user account on your Mac to be able to make use of it. You should note that under Apple's terms of use Apple IDs are only available to children of 13 and over.
    As to purchasing apps, this is nothing to do with iCloud: it's iTunes, and the login can be different. So you can all sign into the same iTunes account but have different iCloud accounts. Or she can have her own iTunes account if she is of suitable age (credit card needed for purchasing apps).
    If you have other children you should be aware that any one Mac or device can create only three iCloud accounts - this is tied to the serial number, not the user account, and once reached cannot be bypassed. You can of course sign into an iCloud account created on another device.

  • After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?

    After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?

    If you change your email, you do not need to "change" your AppleID. Just edit your email(s) on your Apple ID by logging in to your AppleID account. You should always use the same AppleID for  Apple Services (iCloud, iTunes etc) and multiple ID will cause problems and confusion in the future.
    You can manage your Apple ID here:
    https://appleid.apple.com

  • HT5621 I changed my AppleID, but iCloud still has the old email address on my phone. How do I change that?

    I changed my AppleID, but iCloud still has the old email address on my phone. How do I change that? It keeps asking me to input my password, but obviously that won't work because the ID is wrong not the password.

    Then change your Apple ID back to the old ID, then delete the account. Once done, change your ID to your new one.

  • ICloud has an old email address as user ID, I can reset the PW but not the UID. My Apple ID is under the new email address and is fine. How do I change my iCloud User ID (email address)

    My i Could ID has an old email address as the user name, my Apple ID has been updated to my new email address as the user ID.
    i CLoud shows how to change the PW but not the UID. MY MAC Mini shows everyday that there is a problem, but yet the cloud seems to play my music fine.
    Please Help

    lllaass wrote:
    What is a UID?
    Sound somewhat like a girly thing...

  • My i-cloud has an old email address, how can i change it?

    my i-cloud has an old email address, how can i change it? When I try to delete the account to set up a new one it keeps asking for the password that I dont have. What can I do?

    If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • TS3991 When I open iCloud from system preferences, it is recognizing an old email address and will not let me in with new apple ID.  Advice?

    When I open iCloud from System Preferences it is recognizing and old email address I longer use and will not let me log in with my new apple ID.  I've tried to change my apple ID and password, but it automatically brings up the old one.  How do I change that?

    Sign Out of iCloud (in System Preferences) then Sign In with the new ID and password.

  • How do I remove an old email address from my apple ID account?

    How do I remove an old email address from my apple ID account?

    Depending upon the address (some Apple addresses can't be removed) then you may be able to remove it by logging into the account via the 'manage your apple id' link on http://appleid.apple.com

  • Can I use my iCloud email address for my apple id?

    Can I use an iCloud email address for my Apple ID?

    Yes. An Apple ID can be any legitimate email address.

  • I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

    I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

    OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password  when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!

  • HT204053 Can I use an icloud email address as the primary email address for an Apple ID?

    Hi There
    Can I use an icloud email address as the primary email address for an Apple ID?

    Whenever you create a new icloud email it is an Apple ID, but if you previously had an Apple ID you cannot use the new email to replace the old one. You have to abandon the old accout and you will lose all the content you had with that account. But what I did was upload all my itunes to amazon cloud, these were the only purchases I had. I already bought books from kindle and I now rent movies from amazon instant video. Everytime I log in I use my icloud email and password. I just used it to sign in to support communities.
    The notification that you posted about changing your Apple ID was present when I created my icloud email and made the change.

  • My iPhone 5 has my old email address and password in it, I updated both online, but my phone will not recognize and therefore has now locked me out of my photo stream.  how do I change my iCloud email on my phone???

    Please help.
    iCloud on my iPhone still has my old email in it with no option to update it.  I have no access to the old email.   I updated my email and password online via my macbook, but my phone will not recognize either!  It keeps popping up a screen for me to enter my password, but it says it's incorrect.  
    How do I fix this on my phone?????
    I can't fix it online because my iCloud online (although working) does not recognize either of my devices because they need updated….which I'm not able to do due to storage issues.
    I just want my phone to recognize the new email and password!!
    I have no idea what I'm doing but I'm about to throw this phone across the room.
    thanks!

    Welcome to the Apple community.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.
    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
    You should still be able to log into an old email account, even if you haven't used it for some time, very few providers delete email accounts.

  • HT204053 How do I delete an iCloud ID that has an old email address and I can't remember the password?

    How do I delete and iCloud account that has a former email address and I can't remember the password.  All attempts to recover the password have failed!!

    Hello there, Gary7023.
    The following Knowledge Base article made prove useful for you with the issue you're having:
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

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