How do I Acrobat Pro XI won't uninstall completely?

I need to reinstall Acrobat XI from CC. After uninstalling, CC is not giving me the option to reinstall. It still lists Acrobat XI as part of my programs.
I think I'm not uninstalling completely. Any thoughts?

having the same issue...did you ever figure this one out?

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Acrobat Pro App won't uninstall then reinstall

I have Adobe Creative Cloud and I am unable to uninstall then reinstall Acrobat Pro. When I try, the uninstall seems to last one second, then I get the checked circle saying that the app is up to date. When I try to launch the app, I get Error code 1 and I am told to reinstall the app! Help please! Thanks.

Hi s.b.art,
Please try the steps mentioned in the KB Doc: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Regards,
Rave

How to install acrobat pro on my new laptop which does not have a cd drive

How to install acrobat pro on my new laptop which does not have a cd drive

Hi Tapan ,
You can install the same from the web .
Here is the link for the same.
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Hope this will help.
Regards
Sukrit Dhingra

Purchased acrobat pro but won't open

Purchased acrobat pro but won't open when I sign in

Hi Coloredge,
What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message? Did you run into any trouble when you downloaded and installed Acrobat?
I look forward to hearing back from you so that we can get to the bottom of this.
Best,
Sara

I can't find how to redownload Acrobat Pro X. I had to replace my hard drive and have to reinstall all my apps.

I can't find how to redownload Acrobat Pro X. I had to replace my hard drive and have to reinstall all my apps.

http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Acrobat Pro XI won't download to my 64 bit Win Vista Machine - Why?

Is it because it runs on an AMD Turlon 64 bit processor or is It Vista, the dinosaur? Any help with how to proceed would be appreciated... I bought the "car" (Acrobat Pro XI), but the Dealer (Adobe) won't let me park it in my garage (Laptop) because the roof is 5 years old on my house. I jest, but you get the analogy...
All i really want to do is password protect a PDF that I was sent and then filled the form and want to email to someone else and I don't want just anyone to be able to open the completed form...any tips here and maybe I can return the car to the dealer.. haha

Thanks for the info on security. Not sure the other party I am intending to send the document to is technically capable to handle certificates.
i Suppose if I could use a 128 hashed key as the password, it might be "good enough".
On a lighter side, a halfway decent password (non dictionary words) is STILL better than shopping at a Billion $$ Furtune 1000 company like Target, Home Depot, or TJ Mexx to name a few (100 Milion cumomter account info stolen)..
To continue my analog, I'm not ready to build a new grage for the new car just quite yet.... so the car goes back to the dealer...
So, I am still looking for a way to pasword protect a PDF. Does it need to occur at time of PDF document creation?
thanks in advance if someone knows a solution to my Password issue.

How to download Acrobat Pro XI?

I purchased Acrobat Pro XI on an old Mac with OS X 10.5. Come to find the software won't install on the old computer.
I go to a newer computer with Mavericks and attempt to download the software, but can't figure out how to do it.
Your web site is a nightmare.
Please help.

Replying to my own post.
An email came to me with a link. Will try that.
Website is definitely a nightmare.

Acrobat Pro XI won't update using CC desktop

I have CC for teams and Acrobat XI Pro will not update through the Creative Cloud desktop app on Macs (haven't tested Windows yet). As a test I removed all instances of Adobe from my system (apps, application support files, prefs, launch daemons, everything) and installed the latest Creative Cloud desktop application (1.7.2.419 as of 9/3/14). Logged in and installed Acrobat Pro and it installed version 11.0.0., not 11.0.7, or any previous version. Ok, so its installing an old version, kind of odd but surely the CC desktop app will know its out of date and offer an update. Nope. How about a restart... nope again. I tried this on a couple other systems and got the same results so it appears that the CC desktop app is installing out of date versions of the apps and then not recognizing they're out of date.
Is this happening for anyone else?

i installed acrobat xi cc a few days ago (on a new computer). it just now updated from 11.0.0 to 11.0.8 (i think)

Acrobat Pro XI won't even open, immediately shuts down

My trial period finished, and I just bought the license, but it won't work.
As soon as I double click on the acrobat pro application, it just shows a window for about 5 seconds and immediately shuts down... I can't believe i payed for this and haven't been able to use it.
I have OS X 10.9.5
and then I get this...

someone help please!!

How to activate Acrobat Pro XI on a non persistant VDI desktop?

Hi,
I installed Acrobat Pro XI on a Citrix XenDesktop non persistant environment. I used the customization wizard and all seems to work without any questions for activation, but... When I logon to the desktop I start Acrobat Pro XI and I don't have the "PRO" options enabled (like for example PDF Portfolio). When I close the program and open it again I do have the PRO options so it looks like the program is activating online at the first startup of the program.
I don't think my users like to start a program then have to close it and start again to use the full options and it shouldn't be working like that.
Does somebody know how to fix this?
Kind regards,
Freek van Ekkendonk

When the user is logging on he gets a random desktop from the pool, al the virtual desktops have the same image. The registration has been done once on the master image. It could be that when the computer name changes to a random name in the pool the license gets expired because of the changed computername and then tries to activate again online.
I don't think I have a volume serial number and I don't use the off-line exception because I couldn't get it to work. Below is the error log.
2014-07-30 08:10:13 [6208] Adobe PRTK: *** Adobe PRTK tool START ***
2014-07-30 08:10:13 [6208] Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked
2014-07-30 08:10:13 [6208] Adobe PRTK: C:\Users\F8B95~1.VAN\AppData\Local\Temp\Cus47EB1100
2014-07-30 08:10:13 [6208] Adobe PRTK: creating C:\Users\F8B95~1.VAN\AppData\Local\Temp\Cus47EB1100\prov.xml
2014-07-30 08:10:13 [6208] OOBELib: __OOBELIB_LOG_FILE__
2014-07-30 08:10:13 [6208] OOBELib: *************OOBELib Session Starts*************
2014-07-30 08:10:13 [6208] OOBELib: Version 6.2.0.42,6.2
2014-07-30 08:10:13 [6208] PCDService: PCD Service in non-threaded mode
2014-07-30 08:10:13 [6208] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2014-07-30 08:10:13 [6208] OOBELib: Failed to get Proxy username in OPM DB
2014-07-30 08:10:13 [6208] AXFBLicensing: Failed to load axlib.dll, trying again
2014-07-30 08:10:13 [6208] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2014-07-30 08:10:14 [6208] AXFBLicensing: All function pointers successfully retrieved
2014-07-30 08:10:14 [6208] OOBELib: Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
2014-07-30 08:10:14 [6208] OOBELib: received LEID : V6{}AcrobatPro-AS2-Win-GM
2014-07-30 08:10:14 [6208] OOBELib: Supported Locales : ALL
2014-07-30 08:10:14 [6208] OOBELib: OOBELib ValidateSerialOnline
2014-07-30 08:10:14 [6208] OOBELib: Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : XXXXXXXXXXXXXXXXXXXXXXX
2014-07-30 08:10:14 [6208] OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession
2014-07-30 08:10:14 [6208] OOBELib: Failed to set proxy credentials for IAL session while validating serial number
2014-07-30 08:10:14 [6208] OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
2014-07-30 08:10:15 [6208] OOBELib: HTTP Request Status code 200.
2014-07-30 08:10:15 [6208] OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[3068] time taken-[1038.97]ms.
2014-07-30 08:10:15 [6208] OOBELib: Validate Serial status-[0] took-[1060.15]ms.
2014-07-30 08:10:15 [6208] OOBELib: checking LEID V6{}AcrobatPro-AS2-Win-GM
2014-07-30 08:10:15 [6208] OOBELib: LEID : V6{}AcrobatPro-AS2-Win-GM qualifies for install
2014-07-30 08:10:15 [6208] OOBELib: Cannot accept a Retail SN in the AAMEE workflow
2014-07-30 08:10:15 [6208] OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario
2014-07-30 08:10:15 [6208] OOBELib: SN validated for AAMEE mode
2014-07-30 08:10:15 [6208] OOBELib: OOBELib stat = 27
2014-07-30 08:10:16 [6208] Adobe PRTK: Failed to validate the serial number
2014-07-30 08:10:16 [6208] Adobe PRTK: Return code 14
2014-07-30 08:10:16 [6208] Adobe PRTK: *** Adobe PRTK tool END ***

I need to know how to migrate acrobat pro X ver 10.1.10 to a new computer

How do I migrate Acrobat Pro ver 10.1.10 to a new computer?

If you have a serial number for Acrobat 10 than you can download and install it from Download Acrobat products | Standard, Pro | XI, X

Acrobat Pro CD won't run

We just bought Acrobat Pro and the CD won't run to install on my Sony Vaio laptop with Windows 7 Pro 64 bit.

Download the trial version from the Adobe website or from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Enter your serial number to license it.

How to download Acrobat Pro to Surface? [was: download]

I have the cd for installing Acrobat Pro but would like to install it on my Surface which does not have a cd device. How do I do this? Can I download?

Hey Chad Wilson,
What OS are you using on your new system?
You might need to deactivate Acrobat from your old machine and then activate it on the new one with the same serial number.
Remember, if you own volume license of an Adobe product that is installed on a system at work (say), then you can install it on secondary computer at home (say) of the same platform.
Regards,
~Anubha

How to STOP Acrobat Pro DC popups?

I purchased Acrobat Pro in 2014. Now I keep getting Acrobat Pro DC popups. When I followed the instructions from the forum and clicked the button to "license" the software (that is already licensed), the number was not recognized. How to stop popups?

Hey [email protected],
Since you are using an Acrobat license, you cannot use the same serial key to activate DC version.
Please refer the following link to disable those pop ups:
Lockable Settings
Hope that helps.
Regards,
Anubha

How to license Acrobat Pro as a single product in Creative Cloud for teams.

We're just starting with Creative Cloud for teams and I have a question about purchasing it.
We seem to have the option to either add all the products or to license for a single product.
Since a lot of our users are only using Acrobat Pro we'd like to license only that, but when we add a single product license in our team Acrobat Pro is not in the list of applications.
Any idea why?

Hi,
No way to remove it yourself,you must contact the customer service and normally they will remove it without any problem .

How do I Acrobat Pro XI won't uninstall completely?

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