How do I activate my new sim in new phone when old phone is broken?

How do I activate my new sim in new phone when old phone is broken? The website says it should already be activated, but is isn't, and the only option it gives me to activate it is by it sending a pin number to my old phone which doesn't work. I'm stuck!!

What device are you using?Is your new sim a replacement sim?What does it say when the sim is in the device?

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