How do i activate my pohe from home? all of the instructions i have read online are not working. need help ASAP!

My iPhone 5 was stolen, and i just recieved my new iPhone 5c in the mail. i turned it on and went through the set up instructions assuming it would lead me to the acivation process but it did not.  I now have a phone that works with everything but calls and texts.  I looked up online and it said you can activate it through itunes, i downloaded itunes onto my computer and plugged my phone in to it using the USB port and still nothing. will someone please help!

Take the phone into your nearest Verizon store. They will activate it for you. If you really cant do that, call Verizon Customer Service back, explain you've been unable to activate it and have them walk you through it.
Best of luck.

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