How do I activate my product?  How do I get real support?

I re-downloaded my product from Adobe "my downloads" page.  I'm also using the same serial number as displayed on the download page.
BUT I get this erroe message... "This serial number is not valid for this product"
Now what?
I tried Adobe's live chat but this is what happen...
Suman: Hello. Welcome to Adobe Technical Support.
Suman: Hi Robert.
Suman: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Robert: hihi
Suman: Thank you for being online.
Suman: I understand that you are unable to install the product due to serial number issue. Am I correct?
Robert: Yes
Suman: Thank you for confirming.
Suman: I would be glad to help you with this.
Robert: I just downloaded and installed Adobe Premier from my Adobe account
Suman: Could you please provide me the serial number of the product to check and assist you better?
Robert: XXXXXXXXXXXXXXXXX (not showing this on public forum)
Robert: I got it from my account's download page. It's right next to the same link I used to download the product I am using the serial number on
Suman: Thank you.
Suman: I see that the serial number you have provided is invalid. You have already returned the product.
Robert: "You have already returned the product." ???
Robert: I own the product and just downloaded it from my downloads at Adobe.com
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.

As John T correctly states, this is a User to User forum. There is rarely any Adobe presence here, and when there is, the Adobe Staff member responding is a software engineer with the Premiere Elements Team, and not a Customer Support person. That means that they know the code in the program (likely wrote part of it), but that beyond the inner-workings of the program, have no direct contact with Customer Support, which might be in a different country, from the development/engineering office.
That line about "returning the software" is a puzzle, as you seem surprised by that reply.
I would reconstruct the events around your purchase of Premiere Elements:
Did you purchase directly from Adobe, or from a certified reseller?
It seems, from the other comments, that you purchased a download version of PrE. Is that correct?
As Adobe offers a 30 day, money-back guarantee with their software, did you ask to return the product within 30 days of purchase?
If so, was your credit card credited for that "return?"
Do you still have the invoice for the software, or a copy (digital or physical) for that purchase?
Do you still have your credit card statement for that purchase?
At Adobe.com, when logged-in with your Adobe ID, do you see the purchase of PrE in your software tab?
Is that where you attempted to download and install PrE from?
Armed with the answers to those questions, I would contact Adobe Customer Support, and probably via telephone, and discuss your issue with the support representative.
Good luck,
Hunt

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