How do I activate the adobe photoshop elements 12 I have bought from John Lewis's?

Hi, I have just purchased adobe photoshop elements 12 from John Lewis's. I was told to use the ID number on my receipt to redeem the product. I have tried this but cannot download the product. I purchased the product on 6th March but because of a busy work shedule this has been my first opportunity to activate the purchase?

1st, Photoshop Elements is not part of the Cloud, and it has a different forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
2nd, by "download" do you mean download from an Internet site, or do you really mean Install on your computer?
If you really mean download from an Internet site to your computer, that is a problem for the "John Lewis" vendor to solve
If you have a product (DVD or a downloaded install file) that will not install because you don't have a serial number, the next link will help
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
In any event, you need the Photoshop Elements forum

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