How do I avoid losing a rented movie?

I really like my Apple TV 2, so planned to use it to rent a movie.  Usually I use a Mac or iPad to do this, but on the Mac, the movie is only rentable in SD and I tried downloading on the iPad and playback failed after 12 minutes, never to work again.  The ATV was my last resort.
Twice I have apparently successfully downloaded, and got the message saying it's ready to watch, press Play or Enter.  Since I had other stuff to do, I pressed Enter.  Each time after this, the movie is no longer ready to play, and the ATV says I'll have to wait a few hours.  Sometimes I get the "error in this content" message.
It's been several days now that I've been trying to watch my first rented movie, and it still hasn't happened.  It's downloading for the fourth time as I write this.
After downloading on the Apple TV, must I avoid doing anything else with the ATV before watching the movie?  What will cause an ATV to lose a downloaded movie?
Hope you can help.  Everything else on this box is fine, AirPlay, Netflix, movies/music/photos from my Mac, Podcasts, but this movie renting has been a real pain.

John Kitchen wrote:
After downloading on the Apple TV, must I avoid doing anything else with the ATV before watching the movie?  What will cause an ATV to lose a downloaded movie?
AppleTV 2 is very frustrating in this regard either if you have a slow connection or a data cap for each month.
I suspect you have a slowish connection speed (6-8 Mbps required for near instant HD streaming). I'm on around 4 Mbps and it will take about 40 mins to buffer an HD film.
As you say, other actions unfortunately unpredictably wipe the download from memory.
There is no definite consistency here, but things which have caused this for me include simply browsing the trailer for another movie or playing content from my local iTunes library.  Can't get Netflix in UK but suspect thsi will also flush the download.
The issue relates to AppleTV not having much internal storage compared to AppleTV1 which had a hard drive.
The AppleTV2 has 8GB of solid state memory which is shard between all kinds of tasks, however I don't think this is managed particularly well for downloads which could easily be protected from deletion if they wanted to by simply asking the user when they try to do something that would need this - equally there should be enough memory to hold at least 1 HD movie and perform other actions including playing local content if they wanted to manage the memory in this way.
For slower internet connections this makes renting a chore if you inadvertently do something else with the device as it's no longer ready when you want to watch.
Both for slow connections, and those with data caps, the repeat downloading can really add up - one user notd using over 20GB of download bandwidth just to watch one film.
Send some feedback here:
http://www.apple.com/feedback/appletv.html

Similar Messages

  • HT3209 how long do you keep a rented movie

    how long do you keep a rented movie for?

    30 days...... but 24 hours once you start watching the first frame.

  • HT4528 My iphone is telling me I need to do a system restore and wont restart. Screen shows itunes logo and that is it. If I do this how can i avoid losing all my pictures videos etc?

    my i phone is telling me I need to do a restore. Screen shows itunes logo and thats it, even after turning off and on again.
    if  do this how can I avoid losing all my pictures videos etc?

    Pictures/Videos in your camera roll? If so, & not backed up or imported to your computer, they are gone. There's no supported way to recover them now.

  • How to do I have my rented movie played from iTunes? I paid for it and the last time I checked, it was still downloading

    I rented a movie called "Holes" from iTunes. I paid for it with my iTunes gift card. It took a long time to download the movie, so I went and took a nap. I woke up and tried to play the film and it will not show. It doesn't even show I purchased it nor does it show it's available to rent. The balance on my gift card shows the movie was paid for. Where is my movie? How do I play a rented movie I purchased for on iTunes?

    All purchases are considered final, but you can try contacting iTunes support and see if they will grant you a re-download or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If you are on a very slow connection and it's going to take longer than 24 hours (48 hours if you aren't in the US) to download a rental then don't start playing it until it's completed downloading - the 24 or 48 hour countdown starts as soon as you click play.

  • How to increase subtitle size on rented movies ?

    The subtitles are really small and hard to read. Is it possible to enlarge them ?

    I'm too! I want bigger font size of subtitles on rented movies.. But how?

  • How can I watch an Apple rented movie via Apple TV?

    Continue to have a freezing problem with rented movies from Apple. It *****.

    What I ended up doing was to back all the out of the choice sequence and the start the movie from the beginning again. We were able to watch one hour of the movie and then it froze again. After repeated efforts to get it to continue, we gave up and went to bed.
    For the recoded, the Internet connection was fine. Netflix worked flawlessly. Only the Apple movie connection was dead.
    How do I get my rental money back? I won't be able to finish watching within the required 24 hour period after having started it last night...
    I thought this problem would go away after having the FIOS service installed. A 10+ Mgb speed stream should feed a movie in jig time. It's certainly helped with download times on software and Netflix, YouTube, Vimeo streaming. Not Apple, which seems not to know how to buffer.
    Frustrated,
    Mark

  • How Can I Avoid Losing Cross-References?

    We have multiple .book files that contain multiple .fm files, many of which contain cross references. Is it possible to work with those files outside of their network location (i.e from a flash drive) without losing the cross references? My employees frequently take work home or work remotely; however, we do not have remote access to our network, so they either e-mail the necessary .fm files or save them to a flash drive to work from. But when they return to the office and "save as" those files, the cross references become unresolved. Is there a way to avoid this?

    > They are taking single .fm files home with them ...
    How are they "taking" them?
    Safe way:
    Save and close all files on the office system.
    Use file browser or command line to copy the files of interest to the transport medium.
    Open the files at home, edit. Do not attempt to fix any broken Xrefs.
    Save in place at home (not to transport medium)
    Copy to transport medium.
    This preserves the original filepath references, which should survive the trip even though unresolved at home.
    Fail ways:
    Save to transport medium at office, and.or
    Save to transport medium at home.
    Doing this re-writes the Xref filepaths relative to the current directory hierarchy. Unless you mimic the office tree at home, doing either of the above will make some or all Xrefs unresolved.
    When you save an FM document to a new filepath, it revises the <XrefSrcFile 'filepath'> data structures to point to the new locations of Xrefs (and other imported content) relative to the new location. If you don't want this to happen (sometimes you do, sometimes you don't), then copy or move the closed document.

  • HT204370 how do I know if my rented movie is downloading?

    I rented a movie.  Itunes said it would start downloading immediately.  Where is it?  How do I know if it's working?

    If you open the phone to do some DIY repairs, Apple will not service the phone anymore in case something goes wrong, even if you are willing to pay for the service.

  • TS1702 How do I get rid of rented movie which doesn't download?

    I rented a movie a few days ago which doesn't want to download. I want to now get rid of the rented film so I have room to rent others. Does any one know how to get rid of the troubled film?

    Try rebooting/resetting your iPad and see if the download completes.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    If that doesn't work, try swiping across the progress bar on the movie download and see if the red delete button will popup. But I assume if the movie will download, you would want to watch it rather than waste the money.

  • HT1657 How to use itunes Credit to Rent Movies

    How can I use my itunes credit to rent a movie? I thought it would use it automatically but when I've tried it on my APPle TV, it never uses the credit and I get charged. Thanks.

    Hi there. Does it actually give you a message stating it's going to charge your credit card or is it simply asking to verify your information? You may see a prompt if your information is not up-to-date or if you have an expired credit card on file.
    Also, Apple TV does show the credit card summary but it will charge your gift card by default as long as credit is available. You can verify your available credit by going to Store > View My Account from iTunes on your computer.

  • How Do I Avoid Losing Formatting When Pages documents Are Converted to PDF Files and Emailed?

    I put together a presentation piece with Pages, converted its 19 pages to pdf files, emailed the folder of pdf files to Staples for duplication, collation, and binding, and was disappointed to see some of my graphic frame formatting lost. 
    Can anyone please tell me how to avoid the loss in the future?  'Sure would appreciate it. 
    I was "raised" on Microsoft Publisher, then worked with Adobe Elements before switching to Mac.  For the most-part, I find Mac OSX 10.7.5 a joy to use, but it takes me quite a while to figure out how to bridge differences between PC and Mac applications.   Even though Mac applications tend to be straight forward, I loften find myself shaking my head and wondering how I could have been stumped so long by a little thing such as instant alpha.  I don't want to chalk up this difficulty in adapting  to old age, but could! (--Which translates:  Please be easy on the old lady!)  Thanking you in advance for such assistance as you might provide ...

    Upgrade to Mountain Lion OSX 10.8, much better than Lion.
    I take it you are talking about Pages '09?
    Your problem is probably with anything that has transparency eg fancy frames, 3D charts, shadows, reflections because Pages exports all these to too low 72dpi resolution in .pdfs.
    Prepping files for commercial print is always a concern and you need at least some Pro skills, but Apple has made life even harder with key missing settings and inferior presets.
    The subject of preparing for print is rather broad and detailed.
    You may find more comprehensive advice here:
    http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
    Peter

  • HT1657 How do I watch my iTunes rented movie on my iPad I downloaded it over night and now I can't find it

    I have downloaded a movie through iTunes onto my iPad over night and now I can't find it its not under iTunes purchases like my music is and I don't know where else to look for it and I don't know how to play it. Help?

    It should be in the Videos app - iTunes on the iPad is just the iTunes store, so videos and tv shows should be in the Videos app and music and audiobooks in the Music app

  • How can I avoid losing purchases made with an old Apple ID when I authorize my MacBook Pro under my current Apple ID?

    I am very confused!!  When I first used iTunes, I did not own any Apple products.  When I purchased my MacBook Pro and a Mobile Me subscription a few years ago, my email address @me.com became my new Apple ID.  I subsequently purchased an iPhone 3 and eventually an iPhone 4.  Apparently over this time, I have used both Apple IDs at various times.  Sometimes when I upgrade apps, the old ID will already be filled in and other times the new one will be instead.  I always use whichever one is there with the appropriate password.  This was probably a mistake.  I just realized that my MBPro is authorized under the original Apple ID and not the current one.  I tried to authorize it under the current Apple ID, but couldn't, so I was going to deauthorize it from the old one, but got a message about losing any purchases made with the original Apple ID.  I don't want that to happen.  Synching my iPhone in iTunes with my computer has been much more confusing since I got my newer iPhone. However, I don't remember anything about the process I went through to associate it with my iTunes account.  Any helpful suggestions are appreciated.

    Log into the store using the old Apple ID to re-download them, however, you can not switch them into your current Apple ID except by re-purchasing. You can contact Apple support and see if they are able to help you.
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • How can I avoid losing my customised desktop icon arrangement?

    I have a lot of folder icons on my desktop arranged in a specific way. Recently when I shut down and then re-boot I find all the desktop icons  have been re-arranged. This is a real pain! How can I prevent this from happeining?
    I've been using Mac computers for many years and have never had this problem.
    iHope

    Did I miss something?
    Looks like it! Let me repeat what I wrote:
    "The issue in that case concerned the dock, and a corrupt preference. The solution was to delete the 'com.apple.dock.plist' from the Preferences folder in the Library, then log out/in."
    "Given the issue in my case concerns the desktop, (NOT THE DOCK!) should I do the same with the 'com.apple.desktop.plist' in the Preferences folder?" In other words, do you think deleting the 'com.apple.desktop.plist' might fix the desktop issue?
    Your reply - "Haven't a clue. Why deleting the Dock plist file fixed the Desktop issue worked is beyond my ken" - suggests you didn't understand the question, right?
    iHope

  • I got a new computer- how do I avoid losing contacts/texts on a new sync?

    Hi everyone.
    I got a new computer for the holidays. I've Googled articles all night and have still not found the answer I'm looking for. I even called Apple and they couldn't help. Or maybe the service representative was just a dud. Anyway, the issue is that I get the "erase and sync" option when I attempt to sync my iPhone to my new computer. All I am worried about saving are contacts, texts, and apps. I don't have music on my phone. So, here are my concerns:
    1.) Contacts- they are saved to my Google Contacts. However, I use Google Sync. So, if I erase the data on my phone, wouldn't my Google Contacts be history?
    2.) Texts- Can these even transfer over somehow?
    3.) Apps- I did the "transfer purchases" option but only some of the apps came over to my new system. Some of them were paid apps and some were free, so I can't even figure that one out.
    4.) Backup- Yes, I have backed up my iPhone to my old computer. But, once I do any kind of syncing to the new computer, if I needed to utilize my backup, how would I do it since the backup would exist on the old system?
    ANY help would be much appreciated. I'm ready to pull my hair out!
    Thanks!

    1.) Contacts- they are saved to my Google Contacts. However, I use Google Sync. So, if I erase the data on my phone, wouldn't my Google Contacts be history?
    Although contacts are included with your iPhone's backup, contacts are designed to be synced with a supported application on your computer.
    2.) Texts- Can these even transfer over somehow?
    Texts are also included with your iPhone's backup.
    3.) Apps- I did the "transfer purchases" option but only some of the apps came over to my new system. Some of them were paid apps and some were free, so I can't even figure that one out.
    Did you authorize your new computer with your iTunes account with iTunes. You can transfer your iTunes library from your old computer to your new computer along with any other data that you will need or want to access on your new computer. If not, you can re-download an app with iTunes on your new computer and you won't be charged again for a purchased app as long as you use the same iTunes account to re-download the app that was used to purchase the app originally.
    4.) Backup- Yes, I have backed up my iPhone to my old computer. But, once I do any kind of syncing to the new computer, if I needed to utilize my backup, how would I do it since the backup would exist on the old system?
    With your iPhone connected to iTunes on your new computer, right-click (Windows) on your iPhone in the iTunes source list (control-click with a Mac) and at the menu window that appears, select Back Up.
    In regards to iTunes content, an iPhone can be synced or manually managed with an iTunes library on a single computer only, and photos can be transferred from a single computer only. When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first. This does not erase anything else on the iPhone including texts and contacts. Contacts on the iPhone won't be touched unless you select to sync contacts with a supported application on your computer.

Maybe you are looking for

  • How to rename "Kind" for file types

    In finder, "Kind" describes file type. With my defaults .doc kind is "Microsoft Word 97 - 2004 document" .xls kind is "Microsoft Excel 97-2004 workbook" .ppt kind is "Microsoft PowerPoint 97-2004 presentation" .pdf kind is "Portable Document Format (

  • Upgrade path for 5.1 Academic to Retail??

    Hi, I purchased the academic version of 5.1 studio back in October. I'd like be able to upgrade to the new studio 6 when it comes out. My understanding is that the 49.00 crossgrade will convert an academic 5.0 pro license to a retail 5.1 version. Doe

  • System sizing for BPC 7.0M MS version

    Hi, Sirs In the Scalability Guidelines (Section 2.3) of the Master guide for BPC 7.0M follwing 3 elements are described in the matrix as key factors for system sizing. For example, Medium BPC install 1. Concurrent users = More than 75 concurrent user

  • How to make WMV files open in in Windows Media Player not Flip4Mac/QT

    I just installed Safari 4. With Safari 3 when I clicked on a WMV file on a web site it would automatically open in Windows Media Player. I liked this arrangement just fine. When I installed Safari 4, instead of this happening WMV files started to dow

  • Reader, fillin forms, partly empty

    We have fill in forms that users have filled out and saved. When they open the file again, it shows part of the filled in information but not everything. If they click in a field it will show the rest of the document.