How do I backup to my external hd on 10.6.8 if the disk is damaged and can't be repaired?
Hi! So, I'll get straight to the point. I'm running 10.6.8 on my mac, which is about 5 years old. I attempted to install OSX Mavericks last night, so I could update some of my software. Anyways, the computer restarts and opens up the installer for OSX Mavericks, but after about a minute of installing, it shows that the Mavericks install failed. The upgrade couldn't be started because the disk Macintosh HD is damaged and can't be repaired.
Could someone tell me (step by step) how to back up all of my data, erase the disk, and install again? I have an external HD by the way.
Help would be much appreciated!
So, essentially you're saying that I need to download one of these programs to my external hd. But, how do I boot it from my mac if I can't get past the installation screen of Mavericks? I'm running on my other mac right now, if that helps. I've tried to use disk utility to repair, but it's greyed out. I honestly just want to retrieve all of my data, wipe the drive, and then install a new one. I just want to know how to do that.
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I found a resolution, but it is beyond my tdechnical skill without guidance as to where to enter this/how to do this: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\bValidateBytesBeforeHeader=dword:00000000
Problem is not being able to open pdf attachments. Get this error message: "There was an error opening this document. The file is damaged and could not be repaired."
I searched on the web and in the context of a discussion I located, an Adobe professional posted this solution: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\bValidateBytesBeforeHeader=dword:00000000.
I am accustomed to attempting to fix things myself, but I am not a computer science person so it's always a stretch for me. If I get a little guidance I can usually make necessary corrections. I hope that I can with this issue..
Still hoping that someone will know how to fix the error problem which according to what I read is a software issue having to do with the program not understanding something in the pdf header... -
When installing Maverick on my 17" Macbook pro I got the message that my HD was damaged and couldn't be repaired. (not good news!!) I now can't restart without returning to the Maverick setup and therefore returning to the same message. How do I abort the Maverick installation so that I can try to return to the previous OS so that I can try to recover/repair the HD
I have the same problem with my 2008 MacBook. Repair disk from disk utility says it was successful but the installer thinks it's groundhog day after a reboot. I also tried fsck -fy after booting in to a command mode and it came back clean but again the installer gives the same error message. It seems like a bit is stuck somewhere indicating my HD is bad when it isn't.
I had the latest version of Mountain Lion and have applied every upgrade up to then without issue.
Anyone find a solution yet without having to erase the entire disk and staring over?
Attached is a screen shot of the error. -
How to deal with "There was an error opening this document, the file is damaged and could not be"
Hello, everyone:
I open one pdf document with Adobe Reader 9.3, but it appeared that "There was an error opening this document, the file is damaged and could not be repaired".. and I found that another several pdf document in the same folder that I have not opened for a long time is also "damaged and could not be repaired".
But in the same folder, other documents of different types are ok, does that mean there is something wrong with my hard drive?
Has anyone else run into this issue or have any suggestions?
Thank you very muchIt could be that the directory is damaged. It could be that at one time you had a virus that did damage, it is hard to say. Do you have a good backup?
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Hi. Trying to connect iomega ext. HD. i have to reformat for Mac. When i plug in & go to Disk Utility,the external shows up and i'm supposed to click "partition". When i do, a box comes up saying ""Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility." I quit and relaunched, same results. After googling my question, i came up with this:
"Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility."
(Quitting and reopening Disk Utility does not help.)
The following also appears in Console log:
*** malloc[419]: Deallocation of a pointer not malloced: 0x290a410; This could be a double free(), or free() called with the middle of an allocated block; Try setting environment variable MallocHelp to see tools to help debug : for architecture i386 object: ./Applications/iTunes.app/Contents/MacOS/iTunes malformed object (unknown flavor for flavor number 0 in LC_UNIXTHREAD command 27 can't byte swap it)
Workaround
Quit Disk Utility.
From the Finder's Go menu, choose Go to Folder....
Type the following, then click OK: /Library/Receipts
Temporarily remove these iTunes receipts from /Library/Receipts (sort the folder alphabetically as a list):
iTunes.pkg
iTunes4.pkg
You can put them on the desktop, for example. Do not remove iTunesX.pkg or iTunes Phone Driver.pkg.
Open Disk Utility and repair disk permissions again.
Quit Disk Utility.
Put the removed iTunes receipts back in /Library/Receipts.
Note: This issue does not affect Disk Utility's verify or repair disk features.
All seemed good, for a moment, until, upon going back to Disk Utility after removing itunes4.pkg and putting on desktop (i did not have itunes.pkg to remove) the same thing was happening. When i highlite my iomega ext. on left of page, disk perrmissions is grayed and does not allow me to click on it. Same problem from the start. Can somebody please help me out here? That would soooo awesome. Thanx!i'm just scared i will do something wrong on my own and lose my data.
You shouldn't be scared of that, because you should already have backups. If you don't have backups, then backing up is the first priority.
Insert the Snow Leopard DVD and restart. When you hear the chime, hold down the C key and keep holding it until the Apple logo appears on the display. You should now see the language selection screen. Select your language, then choose Utilities > Disk Utility from the menu bar. In the Disk Utility window, select the external drive (not the internal). The drive may already have a data partition, in which case there will be another icon below the drive icon. Choose the drive icon, then select the Partition tab. Create a single partition with the default options (GUID partition table, Mac OS X Extended Journaled).
When the partitioning is done, select the startup volume on your internal drive in the DU window. Select the Restore tab. Drag the icon of the startup volume to the "Source" field. Then drag the icon of the newly-created volume on the external drive to the "Destination" field. Make sure you have this right. Then click the Restore button, and the data on your startup volume will be copied to the external drive. -
My start up disk Macintosh HD is full on my McAir OSX 10.9.4 memory 4GB. I need to clear the disk so that I can update it with the new software IOS 10.9.5 requiring 2.05GB. Need guidance on how to clear space.
For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal. -
Is there a way to sync POP subfolders and download them for backup in Mail on my MBP? I tried syncing the account with Mail and only the Inbox downloads onto my computer. I have Googled enough to find out that the answer is no, but no official answer or recent answer and I am hopeful that there has been a change.
Sure-glad to help you. You will not lose any data by changing synching to MacBook Pro from imac. You have set up Time Machine, right? that's how you'd do your backup, so I was told, and how I do my backup on my mac. You should be able to set a password for it. Save it. Your stuff should be saved there. So if you want to make your MacBook Pro your primary computer, I suppose, back up your stuff with Time machine, turn off Time machine on the iMac, turn it on on the new MacBook Pro, select the hard drive in your Time Capsule, enter your password, and do a backup from there. It might work, and it might take a while, but it should go. As for clogging the hard drive, I can't say. Depends how much stuff you have, and the hard drive's capacity. As for moving syncing from your iMac to your macbook pro, should be the same. Your phone uses iTunes to sync and so that data should be in the cloud. You can move your iTunes Library to your new Macbook pro
you should be able to sync your phone on your new MacBook Pro. Don't know if you can move the older backups yet-maybe try someone else, anyways,
This handy article from Apple explains how
How to move your iTunes library to a new computer - Apple Support''
don't forget to de-authorize your iMac if you don't want to play purchased stuff there
and re-authorize your new macBook Pro
time machine is an application, and should be found in the Applications folder. it is built in to OS X, so there is nothing else to buy. double click on it, get it going, choose the Hard drive in your Time capsule/Airport as your backup Time Machine and go for it. You should see a circle with an arrow on the top right hand of your screen (the Desktop), next to the bluetooth icon, and just after the wifi and eject key (looks sorta like a clock face). This will do automatic backups of your stuff. -
I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??
Hey there byambar,
Welcome to Apple Support Communities.
It sounds like you’re describing two issues, the first issue is related to the Zoom accessibility feature and the second issue is related to the device being disabled.
Take a look at the article linked below to learn more about Zoom and the other accessibility features on your iPhone 5.
Use Accessibility features in iOS - Apple Support
This article will help you resolve the issue with your iPhone being disabled.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Take care,
-Jason -
How do I open a password protected excel file created on a PC in numbers 09, on a MacBook Air? I get a message that the "file is encrypted and can't be opened"
This is actually not true; I support users who are doing this w/ Excel 2011 (v14.2.2+) for Mac and Windows users w/ Excel 2003 & 2007. Win users are from finance dept, and who have pasword-protected various budget files. The Mac users are (surprise) "creative" users, who enter pw to unlock and edit these budget files.
These files are shared from a Mac server (running 10.6.8 server), and I do have an erratic problem where all users have read-only access to these pw-protected Excel files. The manual work-around has been to copy the troublesome file(s) and confirm users have full access again. I also do a shuffling of filenames, so that the new, working file has original file name.
FYI: the Mac server POSIX and ACL permissions are correct, and don't appear to be source of the problem.
It's easy an SMB file-locking issue or concurrent users trying to edit these files. I keep reminding them that Excel is not a database! -
I have the mini display port cable to hdmi. When I connect I can get audio but on the video I get the display auro screen and can't get my actual display to show as that is not what shows on my display. How can I fix this?
System Preferences>Displays
There is a little white bar. When you have your TV connected, move the white bar to the other display. Your main desktop is now the TV screen -
how do i delete everything off my iphone 6 before i send it off to get repaired after water damage and can't use it
If it does not respond when plugged to a computer running the latest version of iTunes, then it is indeed dead and no content will be recoverable.
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How come when I try to open an app on my phone does the screen just blink and the app not open?
How come when I try to open an app on my phone does the screen just blink and the app not open?
Some apps crash. If they do, try this, in order.
1. Double click your home button and put your finger on any app and hold for a second. Then delete that app. You're not deleting the app from your phone, so don't worry. Then try opening the app again.
2. If that doesn't work, hold your sleep+home buttons for 10 seconds and don't let go. Ignore the power off message. Then try again.
3. If that doesn't work, delete the app and re-download it. (This will work most of the time)
4. If that doesn't work, download the app on iTunes on your computer and sync it from there.
5. If that doesn't work, wait for an update by the developers. -
I need to authorize an new computer but I am at the limit of five and can't deauthorize from old computers as they are either dead or not in my procession. How do I deauthorize all computers so that I can authorize my new computer?
The page Roger posted is good but was very confusing for me. I'll try to help you out since that article was confusing to me.
In iTunes, Click your name/email that is directly to the left of the search bar.
Click account info.
Sign in.
Click this button where the mouse is:
(the screenshot is from an older iTunes on windows, but it is the same on the new versions)
Done!
You can only use that button once per year, so try to remember to deauthorize computers before you get rid of them. -
I currently have the Mac OS X v10.5.8 and want to get the new operating system but I don't know how to do it. I don't have the Mac App Store and can't get it because of my version. What do I do?
The Early 2006 model 1,1 Core Duo can only run a maximum of 10.6 Snow Leopard. The models Late 2006 Core 2 Duos 2,1 through Early 2008 4,1 can only run a maximum of 10.7 Lion. The Late 2008 model 5,1 Aluminum Unibody through the Mid 2010 White Unibody model 7,1 can run 10.8 Mountain Lion.
To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0
Once you are at 10.6.8 Lion is still available from Apple. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775. to purchase it. Then within 3 days you will get an email with a code which you can use to download Lion from the App Store. The price is still $29. You must have at least a model 2,1 MacBook.
Lion will require at least 2gb of RAM but really needs 4gb to run smoothly.
As for third party programs see this list for compatibility with 10.7 http://roaringapps.com/apps:table
Also Lion doesn't run any Power PC programs. To see if you have any Power PC programs go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up select Applications under Software. Then look under Kind to see if any of your applications are listed as Power PC. Universal and Intel will run under Lion.
Before Mac switched to Intel processors in 2006 they used Power PC processors from 1994 to 2005. Power PC 601 through 604, G3, G4 and G5. Applications written for the Power PC processors need the application called Rosetta to run on Intel processors. This was part of the Operating System in 10.4 and 10.5 but was an optional install in 10.6. With 10.7 Lion Apple dropped all support for Power PC applications. -
My sister has given me an old iPod touch 2 I think it is and after resetting the account info to mine the content was wiped and can not load any games now as it runs 3.1.3 and there all saying they need iOS 5 how can I update it to this
I suspect you have the original, 1G iPod touch. Those can only go as high as iOS 3.1.3,
If y ohave a 2G those can go as high as 4.2.1
Identifying iPod models
To update
The Settings>General>Software Update comes with iOS 5 and later.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
iOS: How to update your iPhone, iPad, or iPod touch
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later.
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.
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