How do I cancel my internet service and donot get the bill again
Hi,
I ordered the installation package before 8/15 because of moving. However, the first package was arrived before 8/15 at the new address which we have not moved in. We do not get the package. The second time verizon end up to deliver the package to my previous address after we move, and the third time they finally deliver the package to my new address after we cancelled this service. Now I have two packages at hand. I do not know why I still get the bill and how should I take care of these two packages.
While DSL has worked fine for 10 years for my home use, I now have to work from home in a bandwidth intensive field with a minimum requeirement of 20Mbs and 50Mbs being optimal. Fios is not available to me. Reluctantly I have to go to the "dark side" , Comcast.
I have tried for 3 days now and due to the strike, no-one will answer the phone.
Have I missed something on the web site? I can't find a page to cancel my DSL only. There isn't even a site-map. I just don't want to keep paying for a service I can't use anymore. I have sent a message to "contact us", but don't have much hope for that in the current situation.
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