How do i change my alternate email? I forgot the answers to my security answer, and now i can't make an in-app purchase.

I'm trying to make an in-app purchase, but i forgot the answers to my security questions.
How do change the alternate email address that the security reset code is sent to? I haven't used it in so long that i forgot that i had it.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Similar Messages

  • I can't make my first purchase because I forgot the answers to my secI can't make my first purchase because I forgot the answers to my security questions. plus, my rescue email is no urity questions. plus, my rescue email is no longer active. What to do?!

    I can't make my first purchase because I forgot the answers to my security questions. plus, my rescue email is no longer active. What to do?!

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97600)

  • HT204053 how do i change my icloud email address from the one i already have input?

    how do i change my icloud email address from the one i already have input?

    Hi sparkie,
    You cannot change your iCloud email address. It is an @me.com address, and is associated specifically with that iCloud account. If you want a different @me address assigned, you have to delete the current iCloud account and set up a new one.
    Here is a link with all the support information for iCloud:
    http://www.apple.com/support/icloud/
    Hope this helps!
    Cheers,
    GB

  • HT5621 I recently changed my apple id email from an old one to a new one and now I can't sign out of my old one on my iPhone 5 because it says I need a password. I cannot give that password because it is part of the old apple ID. How do I change IDs?

    I recently changed my apple id email from an old one to a new one and now I can't sign out of my old one on my iPhone 5 because it says I need a password. I cannot give that password because it is part of the old apple ID. How do I change IDs?

    Hi sharonpalencia, 
    Welcome to the Apple Support Communities!
    I understand it can be very frustrating when you cannot sign in, or sign out in this case, to your Apple ID. In this situation you may need to temporarily edit your Apple ID back to the original email address so that you can sign out. Once signed out, edit the Apple ID back to the new email address and sign in. Please use the attached article for further information. 
    If you're asked for the password to your previous Apple ID when signing out of iCloud
    Change your Apple ID temporarily
    If signing out and back in to iMessage or FaceTime didn't help, try these steps:
    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
    Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    Enter the password for your previous Apple ID.
    Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    Return to Settings > iCloud and sign in with your new Apple ID.
    If you're still asked for your previous Apple ID password, continue to the next step.
    Have a great day, 
    Joe

  • How do I reset my security questions if I forgot the answers and don't have access to my email?

    I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111551)

  • I have been using my Apple ID in India and recently i moved to Spain and now i can not see my indian apps.it says my apple ID is valid for only spanish store.how to download apps from Indian store being in Spain.

    I have been using my Apple ID in India and recently i moved to Spain and now i can not see my indian apps.it says my apple ID is valid for only spanish store.how to download apps from Indian store being in Spain.

    Did you try to change the location  in Settings/iTunes & AppStore/AppleID -> view Apple ID, log in ->Country/Region -> India?

  • I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?

    I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?

    Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
    Note: Apps are forever tied to the Apple ID used to originally obtain them. They cannot be updated using any other Apple ID other than the one they were originally obtained with.

  • Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

    Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked. 
    Any advice?
    Thanks.
    Alex.

    Cannot figure out what your talking about since it makes no sense.
    If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
    You must log in with your cell number and your my Verizon portal password. Not the account pin.
    Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
    1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
    If you don't have the information then there is nothing they can do.
    If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
    Good Luck

  • I don't remember the answers to my security questions and now I can't buy anything. How can I reset them without respond them previously?

    I don't remember the answers to my security questions and now I can't buy anything. How can I reset them without respond them previously?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116595)

  • HT5312 Never set up security questions or rescue email and now I can't make any purchases on my itunes account

    I'm trying to make purchases in itunes but once I type in my apple id and password it prompts me to answer two security questions.  I don't recall ever setting this up and now I can't make purchases because I don't know the answers.  Read article on rescue email address and id security questions and this was no help.  Doesn't prompt me anywhere to set up the rescue email.  HELP!!!

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • How do I change my alternate apple id from the old email address I no longer use? I am not given an edit option. Thx

    How do I change my alternate apple id which is an old email address I no longer use? I am not given an edit option. This old email address has already been removed from alternate email options but does not want to leave the alternate ID position! Thx

    Your apps were purchased under the old ID, so they will have to be deleted and re-purchased/downloaded under your new one.

  • HT201342 How do you change passwords in email accounts??? Just got new iPhone and no record of previous passwords.....

    How do you change passwords in email accounts?? Have new iPhone and no record of previous passwords. Dumb I know but I'm in a real bind.....

    See http://support.apple.com/kb/HT5787.  (Your iCloud ID is also an Apple ID.)  If you don't have access to your old email account and can't use security question authentication to reset your password, you'll have to do one of the following to turn off Find My iPhone so you can chang the iCloud account on your phone:
    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back and change your primary email address and iCloud ID back to the way it was.  You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
    If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

  • On my iPad I have installed the update ios 7.0.4 and now I can't send emails from the mail app is it just me or a problem with the update?

    On my iPad I have updated the software to iOS 7.0.4 and now I can't send any emails from the mail app.  Is this me or the update?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    The iPad's Mail app has no provisions for creating groups. However, you can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • I've reinstalled my MacBook Pro (OSX Lion) using a different apple ID, and now I can't install any iLife apps. In the app store it comes up with "Accept" and then tells me It can't accept from my user ID. How can I fix this or get iLife back?

    Mostly explained in the title. My dad gave me his MacBook, and I went ahead and wiped all of his stuff by using the recovery partition to wipe/reinstall OSX Lion. In the setup I used a new apple ID and now I can't get iLife apps. I'm relatively new to how apple works its purchases, so I'm not sure what's up. Is it that my computer has a unique ID set to the first apple ID used on it, and if so, how can I get this reset to my ID? I'm planning to get an iPhone 5 soon so I'd like to be able to use photo stream with iPhoto and try out Guitar Band.
    Any help is much appreciated.
    -Tom
    PS: I couldn't find a correct catagory, so I hope this is close enough. If not please tell me where I should be posting this.

    Contact the App store for Apple ID help. Their support link is on the right of the App store window
    LN

  • I changed the batteries in my 10 key and now I can't get it to connect

    I have changed the batteries in my 10 Key and now can't get it to connect with my computer.  The keyboard works fine but the 10 Key green light comes on then turns off immediately.

    Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
    Note: Apps are forever tied to the Apple ID used to originally obtain them. They cannot be updated using any other Apple ID other than the one they were originally obtained with.

Maybe you are looking for

  • How can I add linkable urls when making a web gallery

    I need linkable urls on a web gallery page - ie opening in the browser, preferably in a new window/tab. I thought I had it by manually editing: <contactEmail>url:http://mysite.co.uk</contactEmail> This *does* load Firefox, but the appended 'url:' is

  • My Album Artwork doesn't display?

    I am not sure what's going on, but my iPod classic doesn't display album art any longer.  It always has in the past.  I am not sure how long it hasn't displayed.  I just noticed the issue.  Any ideas out there?

  • Simple RSA decryption error

    Hi All I am trying a very simple RSA implementations. I am not able to decrypt the data correctly. Please find my code below, import java.math.BigInteger; import java.util.Random; public class SimpleRSA {      public static BigInteger p, q, N, v, k,

  • Is it possible that malawere "crisis" could infect Mac os x?

    How can I discover if adobe flash player just installed is totally genuine? OSX Crisis, discovered last month, was soon found to be cross-platform – detecting whether the OS is Windows or Mac, and responding accordingly. Now Symantec believes it may

  • Showing as unavailable in iCal

    We have recently migrated to Exchange 2010 and are testing out the integration with it and iCal. We have run across a problem whenever we add any invitees to a meeting it shows them as unavailable. Also for some reason our default work hours are set