How do I change my firewall settings?

I have an account with Active Link, and every time I try to connect, I cannot and I get a message saying: "Please adjust your firewall settings to allow ALconnect to access the Internet. If you aren't sure how to do this, please contact the support team for your firewall software for help."
So that is what I am doing. My cell phone number is XXX if it is easier to contact me by phone.
<sub>edit: removed personal information. we do not provide support via phone, please keep all communications on the public forum. (philipp)</sub>

This is an Active Link issue, not a Firefox issue.
*Active Link's help site is here - https://www.getactivelink.com/help
*Active Link's home page is here - https://www.getactivelink.com/download

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I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
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Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
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Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
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