How do I change my plan from out of the country?

On August 27 I called to cancel my Verizon service because I was moving to Australia. I was told that rather than take the full cancellation fee they could move me to this $15/mo plan and I could just pay that each month until my contract ran out on January. That sounded perfect, as it was $60 rather than $130 or so.
Unfortunately two months along I am still being charged over $90/mo. I would call the help line but A) my device is no longer active and B) I don't live in the U.S. and my Australian plan would charge me a fair bit for international calling and C) no one is ever available over the live chat.
I wish this had been taken care of correctly the first time (I have been with Verizon forever and had good service to date) and at this point I just want to cut the cord lest I have to pay another $270 for a phone that I haven't used since August 27. What should I do?

Michelle,
I appreciate the offer... but as I said before I cannot call that number because I live in Australia. Does Toll Free in this case imply that I won't be charged for making an international call? If I just take the cost then I am spending a lot of money to (hopefully) save a piece of the money that I was supposed to have saved in the first place.
How about this: the call I made from my account on the morning of August 27 would have been recorded. The person who I worked with would have taken notes as to what was supposed to have been done. If you need my voice to authorize any change then just follow those notes or replay the call. Does that work?
I am willing to have a Skype conversation with someone since that won't cost me anything, but long distance calling gets prohibitively expensive when I don't know how long I'd be on hold- that last part isn't anyone's fault, but it's a fact of life.
-Weston

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