How do I Change my rescue email address (it is incorrect) if I cannot answer the security questions?

I have changed over my Windows box and logging in with a new Apple ID email address. All goodm but now it is asking me the answers to security questions from 10 years ago. When I go to reset security questions, the "rescue email"address is incorrect. How can I change that???
Help! My whole Apple ID system is now locked down.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Similar Messages

HOw do I change my rescue email address? I want to change my Apple ID and it's telling me that it can't be the same as my rescue email , even though I have already deleted "alternate email address"

HOw do I change my rescue email address? I want to change my Apple ID and it's telling me that it can't be the same as my rescue email , even though I have already deleted "alternate email address"

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I want to switch my user id with my rescue email address, how can i change my rescue email address to something else to free that up?

i want to switch my user id with my rescue email address, how can i change my rescue email address to something else to free that up?

Hi EllaBella0902,
Welcome to the Support Communities!
The information below may be able to answer your questions about how to change your rescue email address:
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/kb/HT5620?viewlocale=en_US
Before you make any changes, you may want to review the information in the Frequently Asked Questions section of this article:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
This article explains how to update the information in the various services that use the Apple ID if you change it:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
Cheers,
- Judy

HT5312 Hi How do i change my rescue email address if i no longer have access to it and forgot my security answers?

Hi How do i change my rescue email address if i no longer have access to it and forgot my security answers?

You won't be able to change the address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use

HT204053 how do i change my rescue email address?

How do I change my rescue email address? I want to change my apple id to my current email, but apparently I've listed that as my "rescue email address" and it won't let me change it., any tips?

No but i reccomend u contact the apple staff by email. Turns out they are very useful

How do i add a rescue email address to an already existing apple id? The only option it gives me, under the manage my apple id category, is an alternate email. I am trying to make my alternate email address my rescue email address.

How do i add a rescue email address to an already existing apple id? The only option it gives me, under the manage my apple id category, is an alternate email. I am trying to make my alternate email address my rescue email address. I am new to this community thing.

Note that the rescue email address is not on the "Name, ID and Email Address" page -- you need to click on "Password and Security" on the left side. Even after you do that, it may or may not be available. As noted in the following it is only available if you have 3 security questions and are not using 2-step verification: Manage your Apple ID primary, rescue, alternate, and notification email addresses

HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.

Someone was using my account and changed my security question's answers and changed my rescue email address. What can i do to change everything back to the way it was?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 how can i change my rescue email address?

I have forgotten my security questions for my apple id. i was wondering how can i change the rescue email address and change my security answers?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I have released my rescue email address is not a valid address, ie it has been entered incorrectly. how do i change my rescue email address when i can't remember the answer to my security questions???

... realised... sorry

You won't be able to change your rescue email address until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312. Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

How can I change my rescue email address to retrieve my security question answers?

Help me! I try to download songs from my phone and a message keeps popping up saying since this is my first time downloading from this device I need to verify my identity by answering my security questions. It's not the first time I've downloaded music from my phone and I can't send my questions to my rescue email because I dont remember whose email address it is. How do I change it?

You need to either answer your security questions or remember your rescue email address to check it. Afte that you will need to contact Apple account security to reset your password (after proving you are who you say you are).

How do i change my rescue email address?

I want to change my rescue email to my apple ID email, but i am unsure of how to change the rescue email so that i can do so...

Read here > Apple ID: All about Apple ID security questions
If necessary
1) See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
2) Or Email Here > Apple Support iTunes Store Contact
Note:
You can only set up a Rescue Email BEFORE you forget the Security questions/answers.

How do you change your rescue email address if it's wrong and you need to update your security questions for your Apple I'D?

When downloading apps I am asked for my apple ID which works but I can't get past the security questions. Then when I ask to reset the questions it sends an email to a rescue email address that no longer exists. Does anybody know where I can reset this email address?

On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

I no longer have the email address that is suppose to be my rescue email address. I am not able to reset my security questions because of this. I need to know how to reset the rescue email address.

I no longer have the email address that is suppose to be my resuce email address to reset the security questions.
How can I reset the rescue email address if I don't have access to it?
Thanks,
Wareagleauburnfan

have a look at this support article.

HT5312 i can not find out any question or tab asking to add rescue email address due to i can not recall any my security questions. Pls help. Tks!

Hi, even i read rescue email address and how to reset Apple ID security questions but I can not find any questions or tab to ask me do something. After signed in Apple ID, just ask me answer security questions which i forgot. Pls advise me how to do. Thank you.

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

My rescue email address does no longer exist and i forgot my security questions

help

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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How do I Change my rescue email address (it is incorrect) if I cannot answer the security questions?

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