How do I change my security questions when I don't even know the current answers?
I have an issue. I just bought a new MacBook Pro and I want to buy some paid apps for it. It asked me to answer the security questions, ones that I don't even remember. Is there any way to reset them or find out the answers? Please respond soon, I need iWork for the thing, and I can't buy the disk version because I have the retina edition and because I don't own the superdrive.
Forgotten security questions - https://discussions.apple.com/message/18402551
More involved forgotten question issues -https://discussions.apple.com/thread/3961813
Oh, and you might want to write them down.
Similar Messages
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I need to change my security questions and I don't know the email that it keeps saying the directions for it keeps sending it too.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99543) -
How can I change my security questions when I don't remember the original ones? I've now been locked out!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
How can I change my security questions when I don't know them
How can I change my security questions when I don't know them at all
Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
How do I change my security questions when I don't know the answer to them?
I need to change my security questions but It won't let me cause I have to answer them to change them. please help.
If you forgot the answers to your Apple ID security questions ...
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When I try to buy an app it ask for these questions and I thought I knew the answer but I guess not. So it said forgot answer ? Send email to [email protected] and that email doesn't even existed is what I just found out today. So I would really love if there was a possibility that I can change my forget question email or do I have to change my whole Apple ID and if I do. How do I get the money from my current Apple ID to my new account?
I would advise to call AppleCare and have them take a further look in to the matter.
The number is 1800-275-2273 -
how can I change my security questions when I can't seem to get them typed correctly to get to that area?
https://iforgot.apple.com. If you can't resolve it yourself there contact Apple Account Security at http://support.apple.com/kb/HT5699
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How do I reset my security questions when I don't remember the answers to the original security questions?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
HT201303 How do I change my security questions, if I don't know my old ones?
How do I change my security questions, if I don't remember my old ones?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me
That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/
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How do you change your security questions? Apple has changed everything once again and I HATE IT!!! I never had to use my security questions and now I do. I have the ipod touch 1, obviously it has been forever since I've made them so i dont remember them. They tell me to go to my Apple ID and click security tab to send an email. Well, What the heck do you do when the only way to do that is by remembering the security questions and answers, when that is your problem??? I NEED HELP!!!!
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT1918 How do I change my security questions, when I cannot remember old ones?
How do I change my security questions? I do not know old security question answers.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
How do I change my security questions when I can't remember the answers I had
How can I change my security question answers if I can't remember the answers? It keeps asking me to answer them but I don't remember and it won't let me buy anything on my new device?
account security
Please call apple @ 1-800-692-7753 in USA
ask for the account security team
you may want to add a credit card to your iTunes account before calling; so they will have a way to verify your identity.
Peace, Clyde
check # for your country
http://support.apple.com/kb/HE57 -
How do I change my security questions when purchasing from the I store
How do I change my security questions ? I am trying to do a purchase from Istore and it is asking me security questions of which I do no longer remeber the answers or it does not accept the answers.
"the link does not appear": on what device, on what app or site? be more precise.
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My email address that was associated with my Apple ID has been dactivated and I am not able to get my verification email to change my security questions that I don't remember. Can anyone help me out?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95568)
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