How do I check to see if my reinstalled CS6 Web Design program has been activated?
I installed CS6--from a trial download--on my reformatted laptop. I deactivated the program before reformatting the laptop. I then filled in the serial number from my purchased CS6 Web Design program. The trial version (which lists as CS6 Master Collection) started, but I get screens asking if I want to update my trail version. I can not get help from Adobe Customer Care (800-833-6687) because they do not support Creative Suite. The telephone system referred me to the web system (www.adobe.com/getsupport), which does not allow me connection to Live Chat. It refers me to the community forum. So, guys, how do I check to see if my reinstalled CS6 Web Design program has be activated?
When I click on the link I just gave you, this is what I see:
Your last message was ambiguous about whether you had actually talked to Web Chat.
I've been told that Web Chat is handled from the US time zones so if you're in a different part of the world, you may have to accommodate that.
Serial number issues cannot be handled in a forum because (obviously), you're communicating a serial number which would be broadcast to the entire internet. Also, few Adobe employees are on most of the forums. There are NO Adobe employees on this forum.
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