How do I clear a false paper jam reading on a CM1312nfiMPF?

HP CM1312nfiMPF all-in-one: I have cleared a paper jam in the output bin and closed the rear cover. The screen on the machine says that I still have a paper jam in the output bin and will not let me continue. I have double checked the input tray and the output bin, and there is no paper jam. I have unplugged the unit, with the switch on, waited 25 seconds, plugged it back in, and the screen still tells me that there is a jam in the output tray. Any suggestions?

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Receiving a false paper jam error message for a 6310 all in one printer

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False paper jam error message on Officejet All-in-Ones

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How do I get rid of a false paper jam notice on officejet Pro 8500 909A?

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Try following all the steps in this doc: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618077&tmp_task=solveCategory&lc=en&dlc=en&cc... if you have already done all these steps, try a partial reset by holding the # and 3 button down while uplugging the printer without turning it off.
Wait 30 seconds and then hold the # and 3 button again while plugging the power back in and don't let go of the buttons until the warm up screen appears. If that still won't clear it out do the same reset as before but hold the # and 6 buttons instead of the 3 button and go through the same steps. If this still does not resolve the issue, it is time to call hp total care and get that printer replaced.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

HP Officejet Pro 8500 , false paper jam error message, small plastic piece broken

product : HP Officejet Pro 8500 All-in-One Printer - A909a
OS : NA
Error : (fake) paper jam on printer screen
I made no change before the issue. It occured while printing 2 pages. The first one was ok, the second one never shows.
First I spend many time searching after the paper, cleaning my printer etc...
Then I looked on the internet for advices, ideas etc.
Endly I found this video : http://www.youtube.com/watch?v=PMFW1RRlDHE
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The very same thing happened to my 8500 WIreless. I was printed a two page document and only one page came out. since that time the printer is stuck in the 'Paper Jam' state. Call it false or fake, it is simply inaccurate. I watched the video and located the gear that breaks. I opened the cover, stuck screwdriver in the sensor to make it think the cover was closed and watched it cycle. I can clearly see that the white gear on the left is cracked, in fact separated. The cycle causes the gear to rotate so I could get a good visual on it, even inside it's black housing. I will now begin my hunt for repair options.

False paper jam reported on Photosmart C7250

I have been using my Photosmart C7250 for the past 2 1/2 years without a problem. Ny configuration is: Windows 7 (32 bit), Ethernet wire connection with fixed IP address. I get a paper jam message. I have checked that there is no paper jammed. I have cleaned the pronter thourolly (but carefully) and even used (sparingly) some compressed air to clean the whole paper path. I have don all the recommended cleaning / reset procedures.
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Hi @nana1663
Sometimes paper jam messages can be false. From your description, it sounds like maybe resetting the printer could resolve the issue.
I will send you a PM (Private Message), but before I do, feel free to review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
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I am unable to resolve a false paper jam message on my pixma MP450

paper jam alarm - there is no paper jam. It is a false error message. I have gone through the steps advised. Any other ideas?

Hi kate-o,
Since you have already verified that there are no paper jams or obstructions in the printer, we can try to perform a roller cleaning on the printer to see if this will solve the problem. To do this, please follow these steps:
Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).
Press the <Menu> button.
Use the right / left cursor button to select [Maintenance/settings], then press <OK>.
Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 4.
Use the right / left cursor button to select [Maintenance], then press <OK>.
Perform the paper feed roller cleaning three times.
Use the up / down cursor button to select [Roller cleaning], then press <OK>.
When prompted to start roller cleaning, use the up / down cursor button to select [Yes], then press <OK>. (The paper feed roller cleaning starts.)
Check if the paper feed roller cleaning procedure resolved the issue.
Load a sheet of letter-sized plain paper in the ASF and open the paper output tray.
Use the up / down cursor button to select [Roller cleaning], then press <OK>.
Use the up / down cursor button to select [Yes], then press the OK button. (Paper will be fed.)
If paper is not fed properly, repeat step 6 up to three times.
If you still experience the same issue after performing a roller cleaning on the printer, it will require servicing. Please click on the Contact Us link below to obtain your servicing options.
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Officejet 8500a false paper jam issue

Hi any one who can help me,
I have a 8500a which is just out of warrenty and is now one big paper weight.
Basically gone through all the steps of cleaning the printer yet it still keeps coming up with the message.
So let me take you through what happens. On start up (of the paper weight) I get a message 'Improper shutdown' which I just simply 'ok' then it starts up. makes a few normal noises; then it use to to pick up a page, feed it about halfway through, then come up with the 'paper jam' message. Now however doesn't even pick up the page and comes up with the message.
Now this printer hasn't even gone through an ink cartridge yet, and has broken down oh and is my second one luckily the first one broke down in the first month or so.
please help me before I take my paper weight down to the tip and never buy hp ever again. cheers

Hi Ciara_B, cheers for the reply. Looked at the picture and i think it's the bit on the left hand side of the printer where the gear wheels move around, is that right, and is that known as the capping station? If so then yes ive checked there. I've moved the printer head out of the way and removed the cartridges too and looked through there. Basically ive had a tourch out and well can't see anything untowards or any peice of paper.
is there somewhere it could have fallen if it was a tiny piece?
cheers for your help

False Paper Jam on HP Officejet Pro 8000

I am getting a paper jam (misfeed) message, but there is no paper jam. The power and the resume lights are both blinking. I have checked everything about the printer, but no paper jam. I push the resume button to turn off the blinking light. I can then force feed paper, the rollers will catch the paper and feed it through half way but then both lights will start blinking again. If I push the resume button again, the paper will feed the rest of the way through. So there is no paper jam in the path.
I removed the dulplexer and checked inside; nothing. I open the top of the printer and there is nothing blocking the path of the carriage. I can't print a test page. I have followed all of the steps in the HP document to solve the problem, but can't fix the problem. My warranty ran out last week. Is there a fix to this problem?
If this problem has been solved, please contact me.

This might offer some help, check the section on Power light and Resume light, including the hard power reset:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01628597&cc=us&dlc=en&lc=en&product=3762364&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

I am unable to resolve a false paper jam message on my Canon MF8580CDW

It says there is a paper jam in Drawer 1. But there isn't. I just hit OK and it thinks for a while and then prints one more page and pretends there is another paper jam. Any ideas???
Solved!
Go to Solution.

Hi lboldrick.
Please follow the instructions below to check for any paper jams in the machine:
1. Remove the paper that is loaded in the tray.
2. Remove the jammed paper in the tray.
(1) Gently pull out the paper.
(2) Close the tray.
3. Remove the jammed document inside the tray.
(1) Hold the paper drawer with both hands, and pull it out gently.
(2) Hold the green knobs, and push down the part shown in the figure.
(3) Gently pull out the paper.
IMPORTANT:
Do not touch the rubber pad
Touching it may deteriorate print quality.
4. Hold the green knobs, and return the part shown in the figure back in place.
(1) Return the part shown in the figure back in place until it clicks.
5. Set the paper drawer.
6. When the screen shown below is displayed, use [ ] / [ ] to select <Yes>, and press [ ].
If the issue remains, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666), for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

False error message as "paper jam" on CP1215 Color Laser Printer. How can I release it?

On Color Laser Printer CP1215 the False Paper Jam warning message is continuously on.
How can I erase it?

Thank you for visiting the HP Support Forums.
Just a reminder that this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
semads wrote:
There was a time not so long ago that the info one received from HP's tech support et al was helpful and relevant, Unfortunately, those days have become rare. This reply is evidence of that. It's almost as if you have a program that scans user's submissions for certain keywords and then posts a reply with a link to a solution that may apply based on the keyword. In the case of the CP1215, the paper jam error is FALSE!!! No one who is complaining about this issue has a paper jam!! You can post replies with your condescending link to your Paper Jam Resolution site all day long and it will NEVER rectify the situation hundreds of people are having with this printer! In my case, I have 2 printers with this exact same issue. My CP1215 as well as my 2200D both are completely useless due to a false "Paper Jam" message that won't allow the printer to print. Neither printer has printed more than 500 pages!!!!!
Thank you HP for transitioning from one of the best tech companies in the world to just another company that has no time or money to be concerned with the problems its customers are having with one of their products. I used to be proud that I owned HP printers if for no other reason than the quality of the products and the reputation - I even recommended your products to everyone who would listen. Not any more. Maybe one day one of the revolving-door CEO's will do a Google search for problems customers are having with your products and will see that the company's status quo isn't acceptable and do something to fix the problems internally that are affecting so many of your customers and also help the thousands of individuals who have basically hit a wall with regard to finding any kind of solution to the problems they have with their printers.
OrnahP
HP Support Forums Moderator
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Cleared paper jam-printer continues to display clear paper jam-printer will not reset

officejet 8500 909a- cleared paper jam, printer continues to display Paper Jam, clear paper jam then press OK, that does not work. followed all hp instructions and attempted to reset. does not reset. unit is less that 3 years old. can the problem be fixed or should I just buy another printer which by the way more than likely will not be another hp product

Hello,
Here are some common steps to clear the paper jam:
http://h30434.www3.hp.com/t5/Other-printing-questions/False-Paper-Jam/td-p/905169
Another helpful resource to clean paper jams:
http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-videos/td-p/331916
Hope this helps.
I work for HP.

How do I clear a false paper jam reading on a CM1312nfiMPF?

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