How do i clear a paper jam on an officejet all-in-one e6500n??

The top of the page is stuck under the rollers at the back of the paper and is torn away from the rest of the paper.

You should remove all paper JAMs from the BACK of the printer...
Remove the duplexer or the door from the back of your printer... and pull the paper out through the back.
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Although I work for HP, my posts and replies are my own opinion and not those of HP.

Similar Messages

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    Hi Charlene,
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    Once the gray plastic piece and back panel have been put back on, please plug the printer back in and turn it back on.  If the error persists, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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    Hi Charlene,
    To try and resolve the paper jam, please turn off the printer and unplug it, then remove the back panel on the printer, then the gray plastic piece.  Hopefully, you will be able to see the paper that is jammed in the printer and be able to remove it.  
    Once the gray plastic piece and back panel have been put back on, please plug the printer back in and turn it back on.  If the error persists, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • How do i clear a paper jam on an hp d110 if i can't see the paper?

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    This article covers paper james for the D110. Try the steps outlined and let us know if it helps. 
    Best of Luck to Both of You!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Fixing a Paper Jam - HP Deskjet 3050 All-in-One Printer

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    Below is an attachment of some steps, just in case the video isn't enough information.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02130018&tmp_task=solveCategory&cc=us&dlc=en&lc...
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    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
    This question was solved.
    View Solution.

    I hope this helps the community
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

  • How do I get rid of a false paper jam notice on officejet Pro 8500 909A?

    I called tech support and viewed paper jam video.  Did all the recommended steps however paper jam message continues to be displayed.  There is absolutely no paper jam any where.  Can someone suggest what else I can try to resolve my problem.

    Try following all the steps in this doc: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618077&tmp_task=solveCategory&lc=en&dlc=en&cc... if you have already done all these steps, try a partial reset by holding the # and 3 button down while uplugging the printer without turning it off.
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    Although I am an HP employee, I am speaking for myself and not for HP.
    If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

  • How to connect MacBook Air OS 10.8.2 to wireless HP Officejet all in one 4630 e printer

    How to connect MacBook Air OS 10.8.2 to wireless HP Officejet all in one 4630 e printer

    Greetings loschach,
    Welcome to the Apple Support Communities!
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  • How to Determine the "Total" Page Count on HP 2575 All-in-one printer?

    Looking at how to determine the "Total" Page Count on HP 2575 All-in-one printer?   I've seen directions for other HP printers but can't seem to find any for the HP 2575 All-in-one printer.  I am trying to find approximately how many pages my printer has printed since I've owned it.    Any help is much appreciated. 

    The manual says you should be able to use the Embedded Web Server to view statistics. 
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Clearing inaccessible paper jam on OfficeJet 8500

    After printing no more than 20 pages on my new OfficeJet 8500 Wifi printer, the paper jammed. I have tried to clear the jam but have not yet succeeded.
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    Is it possible to reach inside with long nose pliers or something like that to pull it out from the back? Maybe work it out sideways? Or can you print something that would go through and hopefully dislodge that piece of paper?
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • I cannot clear my paper jam error?

    I clean out the back of the printer to get rid of the paper jam error, only to get the paper jam error again when on half of the sheet goes through the printer.

    Is your printer the Photosmart 8050?  If so see the troubleshooting page here.  If not please read this post then provide some details.  What printer model? 
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP OfficeJet All-in-One Paper Jam

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    Daniel Ray Seelye

    @CAGY, take a look at this HP link on how to clear a jam.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Paper Jam indicator without a paper jam in a OfficeJet L7590

    I need to know how to reset the printer after there is a phantom paper jam indication. The printer "will not clear" so I can resume printing.
    Thanks

    Hey ,  Thanks for posting in the HP Support Forum.  I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality.  I would like to help you with this but that particular part is not replaceable.  I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
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  • How do i disassembl​e the printer hpofficeje​t 6210 all in one ( paperjam with glue paper - gluein)

    HP officejet 6210 all in one
    Paper jam with selff-stick paper. I can not remove it. I tore it apart while trying to remove it, and now I can no teven see the left over self-stick paper. I need to disaasemble the unit to remove this glue paper.
    Wher can I find tool or how do I diassemble it so I can remove the rest of the selfsticking paper.
    Thanks
    Charlie

    The main part of the output tray is not removable.  There are a few alternatives:  the input tray can be pulled partially open and the printed pages loaded in it - it should not be necessary to remove the input tray completely. The other possibility would be to just print using the automatic duplexer.  If you are printing on plain paper or index paper this should work, it would not be suitable for printing on the back side of photo paper.

  • How can i clear the usernames and passwords history from all login websites?

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    See:
    http://kb.mozillazine.org/Deleting_autocomplete_entries
    http://kb.mozillazine.org/Password_Manager

  • Paper Jam Issue with OfficeJet Pro 8500 A909a

    I have a 6 mo old 8500 all-in one printer that has worked perfectly until today.   It declared a Paper Jam in the middle of a job and I have followed ALL available HP procedures and recommended disassemblies and have found nothing wrong, but cannot get the printer to perform when restarted.   I have also rebooted my computer and checked for driver upgrades.  
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    Hello Sylamos,
    The "save" option grayed out most likely means you have not given your custom paper size a name. Like in the example.
    So adding a name in the name dialog should solve the issue. Let me know if it doesn't.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

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