How do I clear error message "Incompati​ble Printerhea​d"

This just came on after I installed a new ink cartridge.. took the ink back to the store and purchased a new one, message is still showing.. how do I clear this so I can use my printer... thanks... frustrated.!

This just came on after I installed a new ink cartridge.. took the ink back to the store and purchased a new one, message is still showing.. how do I clear this so I can use my printer... thanks... frustrated.!

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    Next did the same steps (8) - (9) - (10)- (11)-to the Black Cartridge, next (12)-Closed the Paper Output Cover.
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    Have used Canon products for over 30 years never had this problem or any problems with their products which could not be resolved by me.
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    *** Do you see a problem with these steps taken? ***
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    (4)-Lowered the Color Ink Cartridge Lever
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    Hi Anselmo_MSW!
    It looks as though you have followed the correct steps and no, you do not need to lift up both levers at the same time. 
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    3.  Make sure all packing materials have been removed.
    4.  Make sure no paper is jammed in the printer.
    5.  Disconnect the printer cable from the printer.
    6.  Close the front cover and turn the printer off.
    7.  Unplug the printer from the power source, and then plug it back in after five minutes.
    8.  Power on the printer.
    If the error returns, the printer will require service options.  I realize you have just purchased this and wanted to let you know that this is not the normal operation of our printers.  What I would recommend is contacting a Canon Representative using the following link to learn of your service options.  Contact Us.

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    AS
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                              P_CONTAINER_ID IN VARCHAR2
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                            , P_PO_NO IN VARCHAR2                     
                             ) IS
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        lv_err_msg      VARCHAR2(240);
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        ln_temp         NUMBER;
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             lv_err_msg := lv_err_msg || ' ' || 'Enter Sail Date - ';
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             END;
          END IF;
          -------------Validation for PO_Number----------------------
          IF (P_PO_NO IS NULL) THEN
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          ELSE
             BEGIN
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                  FROM PO_HEADERS
                 WHERE Attribute4 =  P_PO_NO;
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                    ,lf_err_flag
                    ,lv_err_msg
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                    ,FND_GLOBAL.LOGIN_ID              
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                  DBMS_OUTPUT.put_line
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            END;
        ELSE
              raise_application_error(-20001, lv_err_msg);
        END IF;
      END upload_data;                        
    END XXPO_COSTFACTS_WEBADI_PKG;

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