How do I complain about rude service over the online chat?

While using the online chat feature one of the advisors was very rude to me and did nothelp solve the problem.

This morning, I called 1800-80-3638, apple store support. This gal answered and I told her I need to send my iPhone 5s back to apple for reset. She asked me to tell her why... I explained and then she said she don understand my problem... Then I said that's why I call apple support... Guess what she replied "You do not know how to use smart phone so that's you own bloody problem"
I was so shocked that such a prestigious company support team could have such a reply to customers!!!! I asked for her name and she refused to answer and said I want to speak to her supervisor.
So, I called the toll-free number again. Again, its her!!!!
So, I called the toll-free number the third time, before I can anything, she said "You can not find my supervisor!!!"
Then I went to apple website, there is no customer complain tab.... No place to complain except the feedback site... What a big worldwide company but there is no place to handle complains!!!! Shame on you,

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How do I complain about rude service over the online chat?

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