How do I complain about UK after care services?

Hi,
I am a student living in London. The Apple store on Regent Street promised me that they would repair my Macbook pro in two weeks. Its week four, I am prepared to spend a couple of hundred pounds BUT its still not ready. its a little ridiculous because they need to put in one part.
I am very, very dissapointed with apple aftercare and I am going to sell my macbook once i get it back and repair my old dell.
I do have the email addresses of a couple of higher-ups. i could email them but i would like to email the complaints department instead.
thank you for your time,
M

Well, I don't see any links for a "complaint department" on Contact Apple (http://www.apple.com/uk/contact/). However, they do have "Product Feedback" (http://www.apple.com/feedback/). Granted AppleCare is not listed as a product, but you could then proceed with "Website Feedback" (http://www.apple.com/uk/contact/feedback.html):
You can use this form to give us your feedback or report any problems you experienced finding information on our website. Please note that we cannot respond to general questions and/or information requests. This form will not help you receive customer support.
And then give feedback that they don't have AppleCare listed as a product (for product feedback) on that page. But I don't see this as helping much with your more immediate concerns.
Maybe just got to the store and follow Tip 4 from the store's website (http://www.apple.com/uk/retail/regentstreet/):
Don’t be afraid to ask for help. If you have any questions, just ask. Any of our Specialists can point you in the right direction.
I don't know the specifics of the repair or the delay, but typically the store manager would be the preferred contact for all complaints that could not be adequately resolved by store employees.
If the store employees do not offer something to your satisfaction, speaking to the manager is not to your satisfaction or you cannot gain his ear, then would say OK to email away to the "higher-ups".

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