HOW DO I CONNECT BT INFINITY 4

I ORDERED BT INFINITY 4(BROADBAND AND CALLS) 300MB HIGH SPEED INTERNET 13TH JAN BY ONLINE.
MY APPOINTMENT AND ACTIVATION DATE WAS 04 FEB 2015.
2 FEB : EQUIPMENT DELIVERED  ==> GOOD SERVICE AND ON TIME.
3TH FEB : BT CALLED ME, THEY SAID CONNECT INTERNET FROM TOMORROW WITHOUT ENGINEERING WORK.
4TH FEB : BT CALLED ME, REQUIRE ENGINEERING WORK, NEW APPOINTMENT DATE 11TH FEB~!
11TH FEB : NOBODY COMING
I TRACKED MY ORDER ON WEBSITE. 
We will contact you shortly to re-schedule your appointment, if you wish to contact us regarding this, please call us on 0800 800 150.
MY WIFE HAD TO CALL BT SEVERAL TIMES BUT THEY SAID JUST SORRY SORRY JUST DELAY DELAY,,,,,,
I SINCERELY ASK FOR HELP
HOW CAN I CONNECT BT INTERNET! 
OREDER AFTER SIX WEEKS PASSED. LOLOL.
I LOST A LOT OF MONEY AND TIME BECAUSE BT!

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
You can claim for missed appointments and delayed provision.
http://bt.custhelp.com/app/answers/detail/a_id/9394/%7E/customer-service-guarantee
I am assuming that this is a BT Residential connection, which is not going to be used for business?
If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
BT do not permit you to use a residential account to run a business, as its against their T&Cs.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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