How do I connect to the I-phone?

I am connecting with my parents via IPad - IPhone. The call is going from R.I. to Cape Hatteras, N.C. When I make the connection on my IPad they can see and hear me (in R.I.) on their I-Phone but all I get from them is audio. My screen says "poor connection". Does this mean they have limited service?

Thank you! That was my guess. Being on the Outer Banks and standing in a basement of the home can explain that. I appreciate your feedback. Have a good night. DC.

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sgetraer wrote:
I have a new time capsule (replace my old time capsule). I want to erase my old one. My computer does not see the old one anymore, how do I connect it (the old TC is not connected to modem). I want to erase it and then use it as either a second hard drive (sired/sirelesly?) or as a hard drive/bridge. So,
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Thanks
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