How do I connect with chat support for CS5 downloading?

I have tried a no. of times to get support chat for my photoshop cs5.  I have a new computer and it doesn't have a dvd for downloading my disc.  I did talk with support chat and they recommended that I follow a link to download.  https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
Here I found what I was looking for but it comes in 2 parts.  After downloading, I am unable to open anything, and I get the following message:  "the file archive part of Flash Pro CS5 is missing.  You need all parts in the same folder in order to extract Flash Pro CS5.  Please download all parts"  I also got 'We've encountered the following issues:  installer failed to initialize. File not found, Please download Adobe Support Advisor to date the problem"
I had downloaded part one and two. However, they are separate downloads, and i don't understand why it is telling me to download all parts.
Also, it is very hard finding the chat area which is 24/7.  There is a place where you can see the support options, but the Chat option is not active. [The forum option is an active link].
Your help/advice is appreciated.

you need to dl both the exe and the 7z files, put them in the same folder and then double click the exe.

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