How do I contact anyone in BT/Inifnity that can fi...

Hi guys
Had Inifinity installed some weeks ago - was thrilled with the service and speed. BT Openreach engineers were great to.
All was good until Saturday. Connection was lost and no amount of resetting boxes fixed anything. Finally gave up and called BT India.
First guy was good - and after a line check raised an engineer call for yesterday - between 13:00-18:00. You can almost guess what happened next...! No visit after wasting half a day at home.
Numerous calls later - and some lady told me it was a fault with the exchange and it would be fixed tomorrow (today!).
A couple of calls have been had today, all from India.. still no connection - nowhere to turn...
Anyone got any suggestions?

We've just been through a 6 day outtage (or outrage depending on how you look at it) with BT Infinity, having had a new installation 3 weeks ago. We were also told that there was a fault on the exchange, and after two days that it was fixed, but we still had no connection. Finally after 6 days they sent out an engineer who walked in with a modem under his arm, swapped it for ours, and said this was a common problem. He told us that remote diagnostics don't allow the Help line to distinguish between faults at the exchange, line faults or modem problems, but currently there were a lot of problems with modems overheating. He recommended that I mount mine vertically on the wall, which I have now done - fingers crossed. I have also discussed compensation with BT for the hours involved in phoning, colecting emails using computers at other sites, staying home to wait for the engineer etc. and have been offered £3.60!!
The take home message I guess is that you should push for an engineer visit as a priority.

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K Shaffer wrote:
The .zip file created by File> Create Archive in the Finder menu bar, would suffice;
but if traveling as far as India, you could consider taking along a USB flash memory
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Thanks for the extra info, K.
This sounds like a good idea, but the CD is a gift for a friend in India and presenting him with a flash drive just won't be the same. (Although I suppose we could take the drive with us and burn something there - but that's too risky if it fails on the ground and besides, what we'd have on the drive would be Mac created, unless you have an idea on how to get around that - DU DVD/CD master? convert?)
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