How do I contact Apple about unlocking my old iPhone 3GS the carrier's support is appalling !

I upgraded to an iPhone 4S and changed networks as Orange service abroad was very expensive and poor.  I handed my old iPhone 3GS to my wife and she has a contract with my new network.  However, it does not work as the phone is locked and Orange tell me they have requested an unlock code from Apple.  I am still waiting for this!! How can I contact Apple to check if this is the true situation?

Apple will not unlock an iPhone sold locked to a carrier. Only the carrier will unlock an iPhone. Some carriers, such as AT&T, appear to have policies of never unlocking an iPhone.

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