How do I contact Apple for help?

I'm going insane. I waited on hold for something like half an hour before I had to leave for class. Is there an email address for service and support?
I need help with the scratch issue. I've had my ipod nano for about a week and a half, I've been extremely careful with it, haven't dropped it, haven't stuck it in my pocket with my keys or anything like that. The thing is already scratched up like crazy despite my best efforts. I don't know what to do! Is there a way I can fix it without mailing it back? (I am already convinced that I can not survive 24 hours without my nano, lol) One of my friends mentioned plastic polish, but I'm wary of putting anything wet on my nano just because one person (who doesn't have an ipod) said so. Has anyone else tried this?
And is there a case out there that will actually protect it from scratching? I can't make any sense of the different types of cases. Do they just look different or are do they actually have different uses?
Sorry if I sound like a total fool. Please help, any advice is greatly appreciated!
Liz

Elizabeth-
I have to agree with Prune and Jeffdc. If you are new to Apple discussions..It's best to use search words to find out info that's already been answered hundreds of times.
Apple does not have an email address, it would be impossible for them to answer endless e-mails, but their phone number is listed all over this site. Technical assistance number is 1-800-275-2273 Good luck- There are cases that protect Ipods and cleaners that remove scratches that many people have already suggested. Search scratches cleaners etc. etc.

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