How do i contact apple support via Email? also apple support rant

I tried by phone but the automated voice is broken and extremely frustrating. All i want to do is get another package sent so i can send my ipod off for repair/replace but so far apple have messed up in 4 different ways.
1 - Not Repairing the ipod in the first place even though they claimed they did
2 - Putting a sticker over the freepost code making impossible to send via freepost
3 - Not having an onscreen option to cancel or resend empty package
4 - Voice "recognising" automated answer machines on the support phone number
havent got to 5 yet but i predict there will be.
Any way of emailing Apple support then?

Have you tried pursuing contacts on these pages (these are for U.S.):
http://www.apple.com/support/contact/
http://www.apple.com/contact/

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