How do I contact apple to cancel renewal of storage?
The email I received states I may contact Apple to cancel the renewal of my storage upgrade (from 40GB back down to the free level), but nowhere does it tell me how? Does anyone have a number, email or link that they can share? Thanks so much!
You can cancel an iCloud storage upgrade or renewal but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7
Similar Messages
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TS4009 how do i contact apple to cancel my icloud memory upgrade
How do i cancel my icloud storage upgrade by phone and have you a phone number
AppleCare phone number: (800)-694-7466
Tell the advisor that you want to have your iCloud storage fee refunded. -
HT204053 How do I contact apple for an iCloud extra storage refund?
Have 15 days to request a refund....but where do I send my request? Thanks.
You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'. -
I need to cancel my storage plan and I don't have the physical phone or anything associated with the phone anymore to get serial # from, so how do I contact apple?
Contact the Apple online store at the number shown at the bottom of this page (1-800-MY-APPLE in the U.S. and Canada.)
If you ever synced your phone with iTunes, you can find your serial number by doing the following:
Launch iTunes on your computer.
Hold down your Control key, then on the menu bar in iTunes click iTunes>About iTunes (Mac) or Help>About iTunes (PC).
Any previously synced devices will scroll in a pop-up window; press the space bar to stop scrolling so you can write down the serial number. -
I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the world of iMac but I find it a bit frustrating trying to solve basic issues/problems:(
For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
How do I contact apple with unknown charges to my account
My account was charged almost $30.00 for apps that I did not purchase! How do I contact apple about these charges?
I'm guessing you are in the US, apologies if i'm wrong, but if you are then do the following
Check your account history for the relevant order numbers/purchase date, cost etc. of the disputed items
Go to the Apple Express Lane Support for iTunes
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4
Choose iTunes Store
Then Purchases, Billing & Redemption
Click Continue
Choose the devices and versions of iTunes that you normally connect to the iTunes store from and click continue
you will be taken to a page where you can e-mail Apple who will aim to respond within 24 hours
hope this helps -
My iMac is in the return program to change video card, how can I contact Apple ?
Hello
I just saw that my iMac bought in 2011 is just in the replace program for video display card. How can I contact Apple to change freely the video card ?
Thanks
GillesApple has announced that Mid 2011 iMacs have a defective ATI GPU and they are being repaired for free. See > http://support.apple.com/kb/TS5167?viewlocale=en_US
Simply take the iMac to an Apple Store or reseller. Make a backup of your data before taking it in -
Hi how can I contact apple by email cos I can't find it.thanks
Hi how can I contact apple by email cos I can't find it.thanks
I don't think there are any easy ways to contact Apple through email. They usually require you to call them, and to be honest, their service is excellent so that might be your best bet anyway.
For contact phone numbers, please click here: http://www.apple.com/contact/ -
how can i contact apple so they can send me unlock code and i can unlock my iphone in europe ?
Apple does not unlock iPhones. This is and always has been controlled by the cellular provider. Contact them to determine their unlocking policy and if you qualify.
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How can I contact Apple about Screen bleeding issue ?
Hey ,
How can I contact Apple about Screen bleeding issue ?
Because they have very complex website and I couldn't find the email .. !!think as spam took over the internet most companys stopped having a mail address you could write to
http://store.apple.com/us/help/
http://www.apple.com/support/contact/ -
How do I contact Apple to arrange refund for not wanted iCloud storage
How do I contact Apple to arrange a refund for unwanted iCloud storage
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
How can I contact apple by mail?
How can I contact Apple by mail?
Here's the address.
1 Infinite Loop, MS 303-3DM, Cupertino, CA 95014
I think you'll have better success with contact us at the bottom of this page. -
Looks like my account was hacked from china. how do you contact apple about this?
i had $39 in charges to itunes and my address had been changed to China. how do I contact apple??
Here: http://www.apple.com/support/itunes/
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How do you contact Apple by email to report one of their pre-installed iPad Apps (ie Calender) is not working properly?
On trying to open month of March 2013 the pre-installed calendar just shuts down and closes. Have tried restarting iPad but this didn't help and because its a pre-installed App am unable to re-install it. Is this a universal problem or just affecting me? Tried searching for support in both App Store and on Apple site and can't see how to report this.Feedback
http://www.apple.com/feedback -
How Do I Contact Apple Support Directly?
Can anyone tell me how I can contact Apple Support directly? I've looked all over the Help website, and can't find it. It's almost as if Apple wouldn;t want you to find it. I have a free tech help support session within 90 days of my IPod purchase that I want to use.
WARNING! 1-800-APL-CARE is the phone number for the AppleCare Support. If you didn't purchase AppleCare with your iPod, then there may be complications. See details on this page:
http://www.apple.com/support/products/applecareipod.html
If you don't purchase the AppleCare with your iPod, then you get exactly one tech support phone call. Details:
Every iPod comes with complimentary single-incident phone support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod. With this plan, you get direct access to Apple experts for answers by phone(2) and anytime access to web-based resources.(3) Should your iPod or the included accessories need service, Apple-certified technicians will repair it or provide a replacement using genuine Apple parts.(1)
AppleCare for an iPod is only $59 - gives you up to 2 years of tech support.
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