How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

My son plays racing penguin, the game is for a toddle if you ask me, so why would they charge me $9.99 and 4.99 for anything associated with this game. I did not purchase this, and I thought that when you purchase anything you have to put a password in to confirm. This is why I let my son play this game and others. Please help me to get this off my credit card. I am being charged, 4.99 for one and 9.99 for the other. All of this is associated with Racing Penguin game that my 4 year plays.

Yo would ave to set the restrictions to not allow in app purchases.
It sound like your child purchased in app purchases.
There are no refunds.
You can try contacting itunes and asking for an exception.
Click "Support" at the top of this page, then click the link under "Contact Us"

Similar Messages

HT1491 I am not able to purchase more coins for matching with friends. The window says to contact iTunes support to complete my purchase. How do I do this?

iTunes is not letting me purchase coins for matching with friends. The message tells me to contact iTunes support to complete the transaction. How do I do this?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS1702 I have downloaded and attempted to purchas the app "ForeFlight HD" for the iPad 2, however, when I put my credit card information into the app for purchase, I am told to contact iTunes support to complete the transaction. Can you tell me how to fix

I have downloaded and attempted to purchas the app "ForeFlight HD" for the iPad 2, however, when I put my credit card information into the app for purchase, I am told to contact iTunes support to complete the transaction. Can you tell me how to fix this?

Contact iTunes Support:
http://www.apple.com/support/itunes/contact/

I was charged for unknown product, I have only 2 purchases, itunes and an application, how to contact to get my money back

Hi , im a new user on this comunity, and Itunes was charged me for unknown product, I have only 2 purchases, itunes and an application, how to contact to get my money back , hope they fixed this unknow recharge

in my purchase history only shows the purchase of 1 application ( toolbars kits ) 0.99$ on the date 06 /01/2012 ,and my first time in itunes is charging me 0.99 on the date 05/ 01/ 2012 , total 1.98$ carged in my itunes account, but my credit card, it shows another unknown to the itunes charge for an amount of 0.99 on the date 10/ 01 /2012 , and the third charge is not reflected in the history of iTunes system,that particular day I did not do any buying and other applications, the application of kits toolbar does not work as it should, but it is of more importance, for no reason of charging my credit card $ 0.99, hope ur company fixed this sooner thanks...oh other thing... i dont think someone hack my credit card, because i have the receipt of the third charged for itunes for amount : 0.99$ which i do not know thats this payment

How do I get the ringtone I purchased on my phone to show up and ring for the contact I assigned to it? It is in my itunes account on the computer, but not on the phone. Bought it on phone.

I have an 16G iphone 5, which I inherited from my daughter. I bought a ringtone to use for her, and it worked for a day or two. Now, however, the default ringtone goes off even though the information on her contact says it is the purchased tone. When I check the tones, and follow through from either the settings or from her contacts, when I get over to the ringtones, it goes to the default, but the default is no longer in alphabetical order when you access the list from her contact information.
I could not find the ringtone on the phone at all. When I accessed itunes from my computer, it shows up as a purchased tone. I synced the phone and the computer, and tried to download the tone back onto the device, but it is still not there. What do I do now?

Hi redspot,
Apple Store is not the same as the App Store. You cannot delete the App Store app from your device. It may be on a different Home Screen, in a folder, or not visable because Restrictions are turned on:
1.     Check all Home screens to see if you can find it
2.     Swipe down from the middle of the screen to do a Spotlight search and type in App - the blue icon with the white "A" in the center is the App Store - if it is in a folder, it will tell you which one it got accidently moved into
3.     Check Settings>General>Restrictions, and if Restrictions are on, make sure that the App Store icons are turned on to "Allow"
If none of that works for you, close all open apps: Press the Home bottom twice and swipe up on each of the Thumbnails that appear above your open apps until all are closed.
Also, reset the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Silver Apple appears. Once the Home screen redisplays, see if you can see the App Store icon.
Cheers,
GB

Can anyone advice me how to go about contacting itunes for overchanging on Zynga poker chip purchases?

I have been overcharged multiple times.

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
For Mac App Store: Mac App Store Customer Service.
For iTunes: Apple Support for iTunes - Contact Us
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

I have my @gmail account for iTunes purchases, and my @me account for contacts/calendar, how do I approach iCloud and how will this affect me?

I know accounts cannot be merged. The @gmail account has existed for years before the @me account.
I haven't been able to set up my phone yet because I have absolutely no idea how this will affect me, when it was quite clear before.
How will this affect me in the future? What about when my @me service expires (I had just under a free year left)? What email should I link? What should I be worried about if kept separate or the same as they are now?
I still don't even understand what exactly iCloud does yet. If I set up my phone with whatever my iCloud account is, is it locked in? Since no credit card info or applications or purchases are associated with it, it will be of no use in that area.
I am absolutely confused on what I should do, and after spending 4 hours attempting to update my phone, am still stuck on having a useable device.

This point I don't quite understand. It is clear that:
   1) your additional 20gb are available only up to next summer
    2) the migrated account will be downgraded to a free account then.
    3) the purchased music and apps do NOT count in the 5 gb.
So, I don't know what you need the 20 gb in the "unused AppStore account" for. Your documents and emails are all on the 25 gb account.
I think, you can log into your non-me.com AppleID and change your e-mail address there without loosing what you purchased. So, I wonder what would happen if I put the me.com address there...
Not sure, I would try...
Regarding the me.com AppleID, you should make sure you have a secondary email account added there, otherwise it might be difficult to recover that account in case you cannot read the me.com email anymore. Interestingly, when I tried to put my non-me.com address there, it complained about that email already used by a different account. So, I guess if you try to put your gmail account there it will complain. So, you probably need a third independant email account....

TS1424 I purchased a giant stash of accorns, and it said contact itunes store for trouble, I was told transaction failed, then billed for the cheaper stash twice, how do I fix this ?

what do you do when you try to purchase an item for a game on ipad, and it says transaction failed, though you were billed for two of the lower level items?

Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine

How to fix this issue (your purchase could not be completed for assistance, contact itunes support)

i can't complate my purchase, i have enough balance of 20$ and am trying to buy Application Document to go which worth 16.99$
i update the softwar but still same problem?
i change phone number of my billing but still not work?
i tried my account in 3 diffrent ipad still not complate the purchasing?
Any one can help? Thanks

You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

How do we split our iCloud accounts but keep one iTunes account so we can share purchased content for our multiple iPhones and iPads?

How do we split our iCloud accounts but keep one iTunes account so we can share purchased content for our multiple iPhones and iPads?

You can migrate a copy of the data to a new account, then delete the other person's data from each account. To do this, on the phone that will be changing accounts, if you have any photos in photo stream that you want to keep on the phone, save these to your camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll. If you have any synced notes that you want to keep on the phone, email these to yourself so you can create new notes in the new account.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account. You will create a new icloud email address with you turn Mail to On.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting your wife's data from your account, and vice versa).

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.
I have been reasearching how to do this on the internet, but I haven't found an easy explanation yet. My family is going crazy over each others imessages being sent to others in the family and not being able to use FaceTime because of conflicting email addresses. I have read that if each person gets their own iCloud account, this would work. However, I need to know what to do after I set everyone up with their own iCloud account. Do I make that the default email address to be contacted or can they still use their hotmail email addresses. Any help- with easy explanation- would be much appreciated!!

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

I have been using icloud for itunes and aps purchases, but now I would like to create a new icloud account so that my calendars sync without having to plug in ... how do I do this, as my phone won't let me change the icloud account

My husband and I have been using our iCloud account for music and ap purchases only. I have decided that i would like to now create a new icloud account so that i can sync my calendar and contacts. I read about doing this online and it looks simple and easy ... and yet, when i go to switch it on my iphone, there is only 1 place for an icloud account (our shared account) and it is greyed out so that I cannot change it. How do I do this?

Whenever a menu choice is grayed out, that is because you have Restrictions turned on in Settings. Be sure to turn it off.
You are confusing an itunes store account with an icloud account. You two can continue using the same ID for itunes (thus sharing purchased music, apps, etc.), but you really should have separate accounts (different IDs) for icloud, since an account is intended for one user to keep his/her devices in sync.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/
Then go to Settings>icloud and scroll to the bottom of the screen and tap Delete Account. (have restrictions turned off) That will disconnect the device from the account but will not delete data in icloud or other devices. Then sign in using the new ID.

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203

I purchased and downloaded a full album on itunes today, when i got home i updated my phone and lost it all, how can i get this music back without paying for it again

Today while driving home from vacation i purchased and downloaded the new Nichleback CD, when i got home, i plugged my phone into my computer to update everything and it pulled up a message saying something like "this computer has recognized an iPhone that is in memory update, you will need to restore the phone" or something similar to that, it had a picture of the power cord plugging into iTunes on the screen and i couldn't get rid of it, so i had to plug it in and restore everything, when it was done i noticed that not only did i loose the new CD that i had just purchased today but i lost all of the music that i've purchased since the last update. How can i restore this music without purchasing it all again?

Media should be included with the backup of the computer that all users should be creating on a regular basis as part of basic computer/data maintenance.
In the event that you do not have a backup (stop being lazy.... keep backups of YOUR data and other important files)
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this.

I forgot my Apple ID security question answers and cannot contact iTunes support by phone. The only way I can ask for help is via email. How can I make that happen?             Thanks

Hi! So I haven't used iTunes in a few months but I just got an iTunes gift card and want to make a purchase. iTunes redeemed it just fine but now that I want to make a purchase I am having problems. I can't remember my security question answers and iTunes is requesting them. I have two other verified emails but the are NOT rescue emails. I can't contact iTunes over the phone because my phone lines are out and are going to be out for a long time. The only way I can contact them is by email. How can I do this? Is there an easy way to just reset all my security questions? Please help a girl out. I just want my music!
Thanks so much

Alternatives to Reset Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Start here to find your country, and how you can contact Apple:
         Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Support in your country and ask to speak to Account Security.
          Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID

How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

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