HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHE...

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

kingie wrote:
HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
Hello
Your account has been hacked and has now been blocked for your protection. You should change your password and contact Skype customer service
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I recommend that you always run the latest Skype version: Windows & Mac
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https://login.skype.com/login?return_url=https%3a%2f%2fsupport.microsoft.com%2fen-us%2fskype%3flangu...
that is the full link to Mac support and the chats with support too.

How do I contact Skype? What are the terms of use?

1) How do I contact Skype to ask a question?
2) What are the terms of use? I've been directed to two different URLs, each with different agreements.
http://www.skype.com/en/legal/tou/?intsrc=client-_-windows-_-6.18-_-eula#15
http://www.skype.com/en/legal/tou-usa/#21

T-C wrote:
1) How do I contact Skype to ask a question?
2) What are the terms of use? I've been directed to two different URLs, each with different agreements.
http://www.skype.com/en/legal/tou/?intsrc=client-_-windows-_-6.18-_-eula#15
http://www.skype.com/en/legal/tou-usa/#21
Hello
1. please contact Skype customer service
2. http://www.skype.com/en/legal/tou/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Hacked skype account, multiple auto-recharges

Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray

Raymondwu wrote:
Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray
You may need to contact customer service for clarifications regarding those charges, and for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

How do I contact skype customer service?

How do I contact customer service?

Hi, Jaytee400, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do i contact skype?

How can i contact you, if i have an idea for a whole new feature?

Hi, Mekawy, and welcome to the Community!
You may file your idea by starting with Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I contact apple to cancel renewal of storage?

The email I received states I may contact Apple to cancel the renewal of my storage upgrade (from 40GB back down to the free level), but nowhere does it tell me how? Does anyone have a number, email or link that they can share? Thanks so much!

You can cancel an iCloud storage upgrade or renewal but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
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How can I contact skype?

I have been trying to contact Skype for many weeks. On every occassion I simply get the awful "Oops, something went wrong" message. "Our server seems to be down." Well, it certainly is, and appears to have been so for a couple of months. I now have a new problem. If I try to open Skype a message tels me that a new app is available, and to download now. Since there is absolutely no way to connect to Skype, I cannot download this new wonder, and the message blocks any way of using Skype. SO. I can no longer use skype at all, even though I have a payed up subscription. I have wasted so many hours on this. PLEASE can somebody help me. It is probably considerably easier to contact the aliens on Vogon. In fact, they could probably run a better service.I wait in hope. Brian. x

The "modern" (metro) Skype app for Windows 8/8.1 was disabled on July 7. http://blogs.skype.com/2015/06/11/a-more-efficient-skype-experience-for-your-pc/ If you want to continue to use Skype on your computer than you have to download and install Skype for Windows desktop version. http://www.skype.com/en/download-skype/skype-for-windows/downloading/

Canceling Auto Recharge

I am trying to cancel my auto recharge. I have been charged $18 for a 3 month subscription and cannot figure out how to cancel it.
In my Skype profile it says I have no subscriptions. When I go to auto-recharge it has a different card listed.
I've been trying to cancel this for some time and I'm super frustrated that Skype makes it so difficult to not be automatically charged for a service I do not use.
Solved!
Go to Solution.

I think you should have contacted skype first, before contacting PayPal to request for a chargeback.
Just click the link below to see the instructions on how you can get in touch with the Support team, to know what your possible options are regarding your locked account (and of course regarding those charges);
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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Cancel auto-recharge fro my plan

i want to cancel my preium package service skype ID [Removed for privacy]

Hi,
ThePremium Service has been removed for a while so it is not possible that you have a Premium suscription. Info: http://www.skype.com/en/premium/
But you can choose any Skype plan that suits your needs
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
Los Moderadores no contestamos a mensajes privados no solicitados.
¿Problemas urgentes? Contacta con Skype desde aquí

Website to cancel auto recharge does not work.

I would like to cancel the auto recharge but when I click on Settings and extras- View Details, the website does not work.

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I can see your account that your subscription for Adobe Export PDF is in pending status.
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Cancel auto recharge.

Hello.
I tried to cancel the auto recharge from my iphone,but I have not see any botton of bills and payment.
Thank you.

Sorry i didn't understand what you meant.

TS4009 how do i contact apple to cancel my icloud memory upgrade

How do i cancel my icloud storage upgrade by phone and have you a phone number

AppleCare phone number: (800)-694-7466
Tell the advisor that you want to have your iCloud storage fee refunded.

Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to contact skype

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Please See this FAQ.
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Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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