How do I correct a problem with PDF Portfolio Links

Problem with links.
Converting a page from MSWord to PDF is presenting problems:
I have changed preferences to deselect the Convert Word Bookmarks option;
The straight conversion retains the links;
Adding the file to PDF portfolio breaks the latest link;
Using the link tool and go to page option tries to open the page (file) but I receive instruction to download Acrobat Reader 9 (I already have the latest reader installed (9.3), have checked it and repaired it);
Attempting to download the Reader (I cannot move on – the page is full screen and will not be minimised) the download is blocked at the end.
I have rebuilt the Portfolio from scratch but the problem persists.
I have run a full (extended) bench test on all my hardware – no significant problems found.
MSWord docx. saved in html and converted back to MSword
New doc converted to PDF with minimum preferences
Converted doc copied to portfolio
No change
Portfolio opened in PDF reader
No Change
Acrobat 9.3 uninstalled and replaced with original Acrobat 9
No Change
PDF Printer driver checked – OK
Full virus scan run
The Portfolio updating from MSWord is a procedure which I have repeated many times in the past without any problem.
I cannot move forward, all attempts to solve the problem have failed.
S Counsell
31 January 2010

I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can click here for the link.
HP 650 Notebook PC Support
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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