How Do I Correct FF GUI From Not Opening After Computer Restart

Question

Every time I restart my Win8 and then FF, the FF GUI does not open (i.e. the browser window does not appear) although Task M shows FF as running. Only work around so far is to re-install FF (obviously using another browser to access the download install site). I tried disabling all add-ins and this had no affect. Even if I exit FF before restarting the computer, the same issue occurs. If I exit FF but do not restart the computer, FF will re-start normally, meaning the browser window appears.
This started occurring a couple of weeks ago. At that time I did a System Restore back to a point before it started happening and that did not correct the issue.
I also uninstalled FF keeping my settings but the issue remained when I re-installed FF. I even went to the extreme of uninstalling and not keeping my settings and then reinstalling and adding my add-ins and setting my options (a couple hours of work) and the issue still remained.
Once it is open I see no problems with it or any add-ins.

Answer 1

Hi,
From your issue description I understand that, you are unable to open any applications and the computer freezes.
I can imagine the inconvenience you have experienced. Don’t worry; we will certainly help you.
I would appreciate if you could answer the following question:
1. What is the make and model of your computer?
2. Did you receive the windows 8 preinstalled with the computer?
3. What happens when you try to perform Refresh or Reset? Do you receive nay error messages?
Let’s try some steps before performing Refresh or Reset.
Follow these methods and check if it fixes the issue.
Method 1: Run the Performance troubleshooter and check if the issue persists.
Follow the steps to run the troubleshooter:
a. Press Windows key + C on your keyboard to show the Charms bar.
b. Type Troubleshooting and click Troubleshooting under Settings.
c. Now type Performance Troubleshooter in the search option.
d. Click on Performance troubleshooter to run the troubleshooter.
Method 2: Start your computer in safe mode and check if the computer freezes.
Step 1: Refer this link to start the computer in safe mode.
http://windows.microsoft.com/en-IN/windows-8/windows-startup-settings-including-safe-mode
If it works fine in safe mode, perform clean boot.
Step 2: Perform clean boot.
Clean boot will help us identify if any third party applications or startup items are causing the issue.
To do this, follow steps from this link:
http://support.microsoft.com/kb/929135
NOTE: After checking the functionality in clean boot, configure Windows to use Normal startup. Refer step 3 from the above link for details.
Method 3: Restore your PC to an earlier point in time.
a. Swipe in from the right edge of the screen, and then tap Search.
b. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Recovery in the search box, tap or click Settings, and then tap or click Recovery.
c. Tap or click Open System Restore, and follow the prompts.
To perform refresh, or reset, refer to this link: How to restore, refresh, or reset your PC
http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc
Refresh Warning: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.
Reset Warning: All of your personal files will be deleted and your settings will be reset. Any apps the came with your PC will be reinstalled, but all other apps will be removed.
Hope this helps. If the issue persists or any Windows related queries or issues related to Windows Operating system, please get back to us. We are here to assist you.