How do I create a drill down for my summary data?

I have 7 fields of summary data with all having a common link called the customer account number.
I have tried the following steps several time carefully and was unable to get my drill down to work.
Insert menu > Group and chose the customer account number as my group field
copy and paste the summary fields to the group header ( which I now have hundreds of GH1)
Right click on the details section and chose Hide.
Suppress the Group Footer
File Menu > Report options and check on Show All Headers on Drill Down.
I must be missing a step somewhere here. I end up with no summary fields showing (to drill down into), and the customer account numbers showing.
Can some check this out for me?

hi Michael,
you need a group to have drill down. you can't drill down on a report footer. if you can't group by these categories then you can't have drill down.
your other option is to create an on demand subreport that you can open. i would suggest that you go through a bunch of the e-learning tutorials on crystal reports here. after that go to the online help for crystal reports and use the search tab and search for "creating an on demand subreport"
you'd need to create an on demand subreport for each total that you are showing. again, please see the elearning topics especially on subreports, grouping. and then do follow the steps on on demand subreports in the online help.
-jamie

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