How do i create a new Apple ID, when it was being used by someone else?

I am VERY i phone/ computer illederate. I am on my pc, with my sons old (we traded, he wanted my samsung 3) i phone. i cannot do anything, eg. new apps,etc because it comes up with his e mail and asks for password which he forgot. So i went to Verizon and they got me to the pg "create a new apple id" I did everything it asked..then when i got home, thinking i did everythin and I WOULD BE THE NEW "OWNER"...nope. It STILL had his e mail and asked for long ago forgotten password. But i want my username&password. He suggested i go to Apple support, so here i am, HELP!

VERY helpful email response!
Thank you for contacting AppleCert. I'm happy to help you activate your ACRS account.
Some Apple ID types are ineligible for use with ACRS. For example, you can not use a personal, customer Apple ID or an @me.com, @mac.com, or @icloud.com email address.
In this case, the Apple ID [email protected] is not eligible. However, this email address could be released from its current ID and used for ACRS instead.
If you would like to update the Apple ID account for [email protected] and free up the email address, please follow these steps:
1. Visit https://appleid.apple.com
2. Click Manage your account and sign in with the Apple ID you want to change.
3. Click "Edit" beside the email address
4. Enter a new email address
5. Click "Save Changes"
This will change both the Apple ID and email address to the new email address and free up the address you wish to use. Note, this change will affect all applications and services for which you currently use this ID.
For additional assistance please visit http://www.apple.com/support/appleid/
If you do not wish to modify this Apple ID, please reply with an alternate email address. (Do not attempt to register a new Apple ID.) We will verify the alternate address's eligibility and provide the steps to register it as an appropriate Apple ID.
We look forward to your reply with either an alternate email address or information that your Apple ID has been modified.

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How do i create a new Apple ID, when it was being used by someone else?

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