How do I create a new iTunes account when I already have a dysfunctional iTunes account that Apple can't seem to bother fixing?

Question

Apple has no idea how bad their I.D. system is because they have an auto response set up that means they can stay totally uninformed about it unless you are willing to pay $59 for a one-time help service call.  I only want to load up my $25 iTunes Gift Card, and to pay $59 for this is not an option for me.  The problem is when I try to change my password, the email notification goes to another email address, not the email address I filed with Apple when I opened my account and there is nothing in my account setup that allows me to change this.  Apple apparently does not want me to purchase or use an iTunes Gift Card, because I won't use it until Apple fixes this problem they have with their system and everytime I try to get support I get an auto response that is of no help at all; the account password change notification still goes to an email address that is not mine.

Answer 1

I have experienced the exact same problem. There is no good solution to these poorly designed and overly complex login protocols. After unsuccessfully trying to retrieve my password or change my password  I finally set up a new email account, a new Apple ID and a new iTunes account.
I know it is not a good solution, but it worked.