How do I de activate a computer that has crashed?

M<y old computere crashed and IT has replaced it with another one by swapping the hard drive.  Now it says that my licence is already activate on 2 computers (Yes my second license is at home).  HOw can I de activate to crashed computer?

See http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#id _58981
You'll need to get in touch with Adobe Support. http://adobe.ly/QluJBx

Similar Messages

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    You will have to deauthorize All then you can reauthorize those you still use.
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  • I have an Ipod that is about a year old which was connected to an old computer that has crashed.  I just downloaded itunes on a new computer, hoping to download my music from my ipod, but it won't let me.  Any ideas how to sync them?

    I have an Ipod that is about a year old which was connected to an old computer that has crashed.  I just downloaded itunes on a new computer, hoping to download my music from my ipod, but it won't let me.  Any ideas how to sync them?

    Engadget has a guide for this.
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  • HT1420 how can i deauthorized a computer that has crashed. i have hit my limit but i have no way to access itunes on those computers

    How can I deauthorize my computer that has crashed. I have hit my limit but have no way to access itunes on any of those computers

    By using the Deauthorize All function.
    (69001)

  • HT1420 How do I deauthorize a computer that has crashed and can't be restarted?

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  • How to deactivate one of our computers that has crashed so I can download on another

    How to deactivate one of our computers that has crashed so I can download on another?

    I'm also having the same problem, except my hard drive died. It worked for a little while on my other computer and then told me that I was running it on another computer and had to deactivate it, so I clicked the button to deactivate it. Now it's doing it again but wont let me deactivate it, saying I've reached my limit for deactivations or something like that and to try again later. It's only doing this with Muse, I'm using Photoshop too and haven't run into this problem. I'm in the middle of working on a site and really don't have time to waste with it being stupid like this, so any help would be greatly appreciated!

  • How do i transfer my ipod from a computer that has crashed to a new one?

    how do I transfer my ipod data from one computer to another

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  • HT5622 I want to deauthorize a computer that has crashed and i no longer have access to, how do I go about doing that if I have to be logged in on that device to deauthorize it?

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    Use the Deauthorize All command documented in this article.
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  • How do you unregister a computer that has crashed so that you can instal on a new computer

    Title says it all!

    Easy:  contact customer service.  They will deactivate your Photoshop install on the crashed computer.
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  • HT1420 how do I deauthorize a computer that has crashed and cannot be recovered

    One of my 5 authorized computer crashed can could not be recovered.  How do I deauthorize it?

    There is no reason to do so unless you have reached the max of 5.
    If you have reached the max of 5, use the instructions in the link from which you posted your question to deauthorize all then authorize the computers you actually have.

  • How do I deauthorize a computer that has crashed?

    .

    You can't.  However, when you have reached five authorizations, you will have the opportunity to deauthorize all of them and then reauthorize only the ones you still have or use.
    Read more: 
    Authorization FAQ:  http://www.apple.com/support/itunes/store/authorization/
    About iTunes Store Authorization and Deauthorization:  http://support.apple.com/kb/HT1420

  • TS3276 How do I delete a large email that has crashed my mail system?

    I have sent an email that is too large, and appears to have crashed the mail system. I have accidentally done this before, and got help from the call centre (they are closed today) but cannot remember how to fix the problem by deleting the large outgoing meassage. 
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    Try sending it in the Apple Mail program. I just did that. It has a provision for sending large files through the cloud.
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    http://osxdaily.com/2014/11/14/use-mail-drop-email-large-files-mac-os-x/

  • I purchased Adobe Acrobat Professional and have been trying to activate it for some time.  I also had this same program on my previous computer.  How do I de-activate it from that computer so that I can activate it on my new computer?

    I purchased Adobe Acrobat Professional and have been trying to activate it for some time.  I also had this same program on my previous computer.  How do I de-activate it from that computer so that I can activate it on my new computer?

    Hi larrygoynes,
    To transfer the license from one pc to another the step you have to follow is to 'Deactivate' the license first from the older machine.
    To accomplish this you need to Launch Acrobat, go to the 'Help' menu and select 'Deactivate'
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  • How do I make it so that the one computer that has the main itunes account on it be used on other computers, when it comes to backing up phones and not deleting data off of phone that isnt on that computer itunes becasse its all on the one main computer

    how do I make it so that the one computer that has the main itunes account on it be used on other computers, when it comes to backing up phones and not deleting data off of phone that isnt on that computer itunes becasse its all on the one main computer. Baiscally the problem is that one comuter and one account has always been sued for eey persons itunes. Now if we want to be able to backup and use itunes on our own computers fro our iphones and such, how will all he data that is on our phones not be deleted once its plugged into a new computer? Also, is theere a way to get all the stuff on thw current itunes onto each computer, via differtn account name?

    option discovered in preferences. Really this and any feature that moves deletes or edits a users data should as far as possible be OFF BY DEFAULT. It shouldn't by default and without the users specific say do this dangerous and unnecessary thing without even letting the user know what it's doing!!! And then cause me a few hours (as i'm new to mac) searching for the option so as to switch it off. If i hadn't noticed the status cage declaring that it was copying files then i might never have twigged that this insane thing was occurring. And if i hadn't of noticed i would have been left maintaining the contents of the folder i copied the files to, the folder which as far as i was informed and so believed was also the location of the music files i was playing. How does Apple justify this 'genius' piece of software non-design? Surely it will hurt no one if this was off by default for new users - overall at least i dare say it would cause a lot less distress in the future for the unsuspecting public at large. Thanks for the support.

  • How can I deactivate an old computer that I know longer have?

    How can I deactivate an old computer that I know longer have? I own two computers and Adobe permits two computers on a subscription. However, when I bought my third new computer and didn't deactivate my old computer, I did not notify Adobe. Now, there is a message saying that I must deactivate the old computer to register the new computer. I don't know how to do this. Can anyone help?

    You cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
    If for some reason you really feel you need to deauthorize a system and you're not at the five-system limit, you can try contacting  the iTunes Store customer support department through their Contact form (follow the on-screen instructions)  and explaining the problem to them. They might be willing to clear your authorizations for you.
    Regards

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