How do I deactivate a dead computer

how do I deactivate a dead computer.  I am using elements 10

You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
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Similar Messages

  • How can I deactivate an old computer that I know longer have?

    How can I deactivate an old computer that I know longer have? I own two computers and Adobe permits two computers on a subscription. However, when I bought my third new computer and didn't deactivate my old computer, I did not notify Adobe. Now, there is a message saying that I must deactivate the old computer to register the new computer. I don't know how to do this. Can anyone help?

    You cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
    If for some reason you really feel you need to deauthorize a system and you're not at the five-system limit, you can try contacting  the iTunes Store customer support department through their Contact form (follow the on-screen instructions)  and explaining the problem to them. They might be willing to clear your authorizations for you.
    Regards

  • Windows 8, cs3 trying to deactivate from dead computer to new after installing product on new computer, won't recognize ser

    Hoping that the program would prompt me to deactivate program, I installed cs3 on windows 8. Install successful, but won't recognize my serial number.
    Please help?

    Toe only way to deactivate a dead computer's activation is with Adobe Help.  This is a users forum not Adobe
    1 (800) 833-6687Adobe Systems, Customer service

  • HT1329 I have a dead computer with itunes on it.  How do I deauthorize a dead computer?

    How do you deauthorize a dead computer for itunes?  We only get 5 computers, and I need a new computer to be authorized for itunes.

    If you've got 5 computers authorised for the account in question, and you need to free up authorizations, I'd do a "Deauthorize All" from one of the computers you have access to, and then reauthorize the computers you have access to.
    For instructions, see the following document:
    iTunes Store: About authorization and deauthorization

  • HT1727 How do I deauthorize a dead computer

    How Do I deathorize a dead computer and transfer my old itunes library to a used computer.

    There is no need to deauthorize unless you've reached the 5 computer max.  If you have reached that max, deauthorze all computers and then authorize the one's you actually have.
    As for moving the library, use the backup of the computer to move all the content to the new computer.

  • HT1420 How do I deauthorize a dead computer

    As I said, how do I deauthorize a dead computer?

    Expanding on what Niel said, you cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.  
    If for some reason you really feel you need to deauthorize that system now, you can try contacting  the iTunes Store customer support department through their Contact form (follow the on-screen instructions)  and explaining the problem to them. They might be willing to clear your authorizations for you.
    Regards.

  • How do i deactivate my old computer from my adobe elements 13 and add my new one on

    how do i deactivate my old computer from my adobe elements 13 and activate my new computer

    Hi,
    Please try the steps mentioned in the article and check if this helps.
    Do let me know if you need any other assistance.
    Thanks,
    Swapnil

  • Cs5 deactivate on dead computer, activate on a new computer

    I want to add Photoshop cs5.1 by disc to a new computer. this computer is a replacement for a computer that died. I don't know how to deactivate it from the dead computer and activate it on a new computer.

    You will need to contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Contact Us link at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • NEW MAINBOARD - How can I deactivate my 'old' Computer (to register a new Computer /MB) ?  - Neues Mainboard-Wie deaktiviert man alten Computer ?

    Neues Mainboard- Wie lösche ich die Lizenz auf dem 'alten' Computer - New Mainboard. how can I deactivate the lycence from my old Computer ?
    Please help- no adaquate  adobe-support available !

    markus u
    What version of Premiere Elements is still installed activated on the old computer (what is your old operating system)?
    What version of Premiere Elements are you going to install and activate on your new computer (what is your new operating system)?
    Before you do anything, how many of your computers now have the same Premiere Elements purchased/activated serial number installed on them - just that one old one?
    The answers to the above might help us to help you so that you do not have to contact Adobe.
    We are not Adobe, rather user to user.
    ATR

  • How Do I Decommission a Dead Computer

    A family iMac died and now I need to decommission it so that I can commission a new laptop. Hpw may I decommission it?

    You can't de-authorize a 'dead' computer.
    If you reached the limit of 5 authorizations, you can de-authorize all computers once a year:
    About iTunes Music Store authorization and deauthorization
    If you didn't reach that limit yet, you can request to de-authorize all computers using the form at the bottom of this page:
    http://www.apple.com/support/itunes/musicstore/authorization/
    Hope this helps.
    M
    17' iMac fp 800 MHz 768 MB RAM   Mac OS X (10.3.9)   Several ext. HD (backup and data)

  • How do i deactivate a previous computer?

    i dont know how to  deactivate a computer without being on that computer... does anybody know???

    If you no longer have, or access to, the computer(s) you want to deauthorise,
    Log in to iTunes,  go to "view your account info" on the itunes store,
    Deauthorise all five,
    (Please Note: this can only be done Once every 12 months)
    Then re-authorize your current Computer(s) one at a time..
    Authorise / Deauthorise About  >  http://support.apple.com/kb/HT1420
    Note:  From memory you need to have at least 2 Computers Authorised before the Deaurthorise all 5 Option appears.

  • How do i authorize a dead computer

    I have two accounts, both somehow maxed out the number of authorized computers for  both accounts. The old computers are gone & recycled. How can I de-authorize them so I can authorize the new computer?

    Click here and ask the iTunes Store staff for assistance.
    (117235)

  • How do i deauthorise a dead computer?

    How do i deauthorise old computers if they have died. i'm up to computer number 4.

    About deauthorizing specific computers - https://discussions.apple.com/thread/3809988 - Only, if you have physical access to the computer or are running VNC, otherwise you have to deauthorize all computers. De-authorize all computers button may not appear until you actually have 5 authorized and you can only do this once a year.

  • How do I deactivate from old computer to put the software on my new one.

    My computer died, but my hard drive still works. I have taken my hard drive out and have it hooked up to my new computer. I know I have to deactivate my CS6 Suite on my old computer, but it will not let me launch the program to do this. Any advice?
    This is the error I get:@
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 11
    http://www.adobe.com/support/

    Adobe is very Generous to the customer so you can contact them right now and request them the same as you are unable to deactivate it
    Contact Adobe Here -  Contact Customer Care

  • How to de-authorized a dead computer.

    Hi there,
    I have already authorized the maximum of 5 computers for Home Sharing, but 3 of those computers have since died and been sold for parts.  So obviously, they're not sharing anything anymore.  I don't know why I never thought to de-authorize them before we got rid of them, but now I'm stuck.  I just bought a new laptop, and I can't even share my own music with myself.  So how do I de-authorize those computers, if they don't even exist anymore?
    I know there are other ways to transfer the music.  That is not what I'm asking, though. 
    Thanks in advance.

    De-authorizing Computers (contributed by user John Galt)
    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
      2. From the Store menu, select "View my Account..."
      3. Sign in with your Apple ID and password.
      4. Under "Computer Authorizations" select "De-authorize All".
      5. Authorize each computer you still have, as you may require.
    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.
    For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC.

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