How do I deactivate a product when I no longer have the computer it was loaded onto?

0273244058. I recently returned an IMAC to apple and want to make a cross platform swap. I received this msg from you guys. Gary, we see that the serial number is still active in your computer, hence we request you to deactivate the software and update the case so that we can process your Cross Platform Swap. I don't have that computer any longer but made sure it was wiped clean when I returned it. How do I deactivate it??

If it is pre-Creative Cloud, then you have to call Adobe to have them reset your license. It's it's CC, then you just sign in on the new computer, and it will deactivate any other computers (a third or more, as you're allowed two installs).

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