How do I deactivate CC on a crashed PC?

CC was active on one PC and one Mac. PC crashed and I have replace wit another Mac. Will not let me activate apps on new Mac since it thinks it has already activated on two machines. Now what?

Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

Similar Messages

How can I deactivate Acrobat Pro on crashed machine?

Hi,
My PC had a malfunction with Windows that resulted in me having to completely reinstall Windows 7. Now I need to reinstall Acrobat Pro X but can't deactivate it as I had to reformat my drive.
Please can someone advise what to do?
Regards,
Duncan

Hi Duncan,
Please contact Adobe support,use the link with below:
http://www.adobe.com/support/contact/
They will help you with the activation.
Regards,

How do I unactivate after hard drive crash?

Just purchased an upgrade to CS6 Photoshop from CS3 Photoshop but hard drive crashed before I could uninstall it. How do I deactivate after hard drive crash? Do I need to or can I just load my full CS3 copy and then upgrade it to my new CS6?

You can just install CS6 directly. You will be prompted to enter your qualifying serial number from CS3 during the install process.

How do I deactivate a license from a computer that crashed and can no longer be accessed?

How do I deactivate a license from a computer that crashed and can no longer be accessed? I cannot use the software on my new computer because of too many users.

Will you please provide a specific telephone number or chat link? I seem to be in a loop, that gets me back to the same place:
I click on your above link ...
Then Deactivation and sign-out problems
Then Error "Activation limit reached" or "Sign in failed" | Adobe products
Then Can't access your previous computer?
Then "Don't have access to the previous computer on which you installed the application?Contact us. Be sure to have any purchase-related information ready."
"Contact Us" takes me back to "Need help?", which eventually directs me to this forum in the first place.
Thanks you.

How do you deactivate a license when the hard drive crashes?

How do you deactivate a license on a machine when the hard drive crashes?

My backup is done with Shadow Protect, which as well as providing incremental backups - it adds any changes to the back up every 18 minutes - it also allows you to keep an image of your boot drive. This image has t be accompanied with a bootable CD, so if your boot drive crashes, you can be up and running again in minutes. I've never needed that feature, but I have lost two data drives in the last two years, and Shadow Protect came to the rescue both times. One of thos drives was have a raid0 with many hundreds of hours of video editing. It would have been a huge disaster to have lost that.
One of the best US$90 I ever spent.
http://www.storagecraft.com/

How can I deactivate a computer in iTunes if I don't have access to it? Computer crashed and now I'm at my limit of 5 and can't add my new computer

I'm trying to upgrade the iOS for my iPad 2 and I can't because it will delete all my purchased apps since the computer I'm using can't be activated. My old desktop has no access to the Internet anymore and my laptop is fried so I don't have the ability to deactivate either of them. iTunes says that I've reached my limit of 5 and I have no idea what the other three are, but I need to activate my new laptop so that I can upgrade the iOS on my iPad. How can I deactivate computers that are either not online or dead?

1. open itunes
2. click "itunes store" on left side
3. click "account" on right side
4. login
5. click "deauthorize all" button
this will obviously deauthorize all computer associated with your account, then you can re-add the ones you need afterwards.
note: i've heard (i dont know this for a fact) that you can only do this once per year.

Laptop crashed how do i deactivate it

My laptop failed with a HW failure - won't boot. Replaced it but can't get CC to start - complains I already have two computers activated. How do I deactivate the computer that won't boot?

Figured it out. There was a selection to deactivate all computers but I was reluctant to do something that may be irreversible. But all worked OK and just logged into CC on each machine.

How do I re-activate PS (HDD crash)

how to reactivate PS after a hdd crash?

For active subscription, you can install Ps from CC app up to two systems irrespective of OS (can be both Win/Mac or one each).
But if you still need any help in deactivating please contact Activation Support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
Regards,
Ashutosh

How can I deactivate Adobe photoshop elements 9 when its un-installed?

How can I deactivate Adobe photoshop elements 9 when its un-installed? I told my husband I had to get it off the third computer but he trying to help me did not deactivate it before he un-installed it!!!!
Now what? I am only using this on 2 computers and I'm told I am using it on a 3rd and I'm not.
How can I fix this?
It wont work on the 3rd one anyway because its so old and limited it crashes every time I try. But I need this on my 2 good computers.

One way could be to reinstall it on the third computer and then deactivate it and uninstall it.
If that doesn't work out or if you'd rather try this route it should work... contact Adobe Support either by chat or via phone and they should be able to help. Chat is usually 24/7
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Deactivate software on a crashed MacBook Pro.

My MacBook Pro crashed. How do I deactivate CS4 on this machine?

1st, CS4 is not part of the Cloud
2nd, Adobe contact information - http://helpx.adobe.com/contact.html

NEW MAINBOARD - How can I deactivate my 'old' Computer (to register a new Computer /MB) ? - Neues Mainboard-Wie deaktiviert man alten Computer ?

Neues Mainboard- Wie lösche ich die Lizenz auf dem 'alten' Computer - New Mainboard. how can I deactivate the lycence from my old Computer ?
Please help- no adaquate adobe-support available !

markus u
What version of Premiere Elements is still installed activated on the old computer (what is your old operating system)?
What version of Premiere Elements are you going to install and activate on your new computer (what is your new operating system)?
Before you do anything, how many of your computers now have the same Premiere Elements purchased/activated serial number installed on them - just that one old one?
The answers to the above might help us to help you so that you do not have to contact Adobe.
We are not Adobe, rather user to user.
ATR

How do i deactivate a photoshop key in windows.old?

I've been pulling my hair out over this one and can't find any answers after many google searches.
I'm running windows vista, and got some weird virus the other day that wouldn't let me open any programs or see anything on my desktop and my only real option was to run the system restore disc.
Well, i did, and it worked, but i couldn't deactivate my photoshop key before doing this. Now photoshop is in Windows.old and obviously won't open, so i can't deactivate the key. How do i deactivate it when its stuck in windows.old? there has to be a way...

Thanks for the quick reply! i feel like im already getting closer to solving this.
I was actually a bit confused by the support section and which number to call or which option within support i should choose. I spent about a half an hour trying to find an email address i could send my question to, but couldn't find one.
So i guess what my question now is, where would i find the right number for the type of support i need? Which area within support should i go to?

How can I deactivate when Acrobat Pro XI wont load?

I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
What follows indicates Adoobe sens emails from non.valid addresses.
Mail System Error - Returned Mail
From: Mail Administrator <[email protected]> | Date: 25/09/2013 3:47 PM | Email
To: John Face<[email protected]> View message details
Attachments: Part_0 (350b) (350b)
This Message was undeliverable due to the following reason:
Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.
Recipient: <[email protected]>
Reason: No such user - psmtp
Please reply to <[email protected]>
if you feel this message to be in error.
Causes nothing but problems.
Just posted on your forums
3:39 PM 25/09/2013
http://forums.adobe.com/post!input.jspa?containerType=14&container=4714
How can I deactivate when Acrobat Pro XI wont load?
I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
http://forums.adobe.com/thread/1303366
From: Adobe <[email protected]>
To: [email protected];
Subject: Reuse content making tedious work easier
Stop retyping and start reusing.
See how
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZR
Read online
>>http://click.mail.adobesystems.com/?qs=1fdac03698836d3f227a6f8e4faefabc020ad712061d8f58583 a1aeff2e2ddc999d80757db497536
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
Adobe(R) Adrobat(R) XI
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
Stop retyping and start reusing. Acrobat XI puts an end to the
busywork when it comes to repurposing PDF file content.
See how
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZS
It?s a breeze to reuse what you need from PDF files with Acrobat XI.
When you need to grab important content from inside a PDF or reuse the
whole thing, Adobe(R) Acrobat(R) XI software makes it easy to convert
PDF documents to Microsoft Word, Excel, and PowerPoint?with no
retyping and minimal reformatting.
As simply as saving a file, you can get just what you need and get
back to more important work.
See how >>
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZT
PC magazine Editor's choice 2012
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
#Acrobat
>>http://twitter.com/search?q=%23acrobat
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
PCmag.com Editors' Choice logo is a trademark of Ziff Davis, Inc.
Used under license.
Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either
registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries. All other trademarks are the
property of their respective owners.
(C) 2013 Adobe Systems Incorporated. All rights reserved.
This is an advertising message from Adobe Systems Pty Ltd, its
affiliates and agents ("Adobe"), Tower 2, Level 27, 201 Sussex Street Sydney,
New South Wales, 2000, Australia.
If you'd prefer not to receive email like this from Adobe in the
future, please click here to unsubscribe. Alternatively, you may
mail your unsubscribe request to:
>> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
UNSUBSCRIBE
>> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
Adobe Systems Pty Ltd
Tower 2, Level 27, 201 Sussex Street
Sydney, New South Wales,
2000,
Australia
Attn:
Field Marketing Department
Your privacy is important to us. Please review Adobe's online Privacy
Policy by clicking www.adobe.com/au/privacy.html (Australia)
>>http://www.adobe.com/au/privacy.html
www.adobe.com/nz/privacy.html (New Zealand)
>>http://www.adobe.com/nz/privacy.html
For customer service issues please visit our web site at
www.adobe.com/go/supportportal or call (AUS) 1 800 614 863 or (NZ) 0
800 485 948 for more information.
>>http://www.adobe.com/go/supportportal
General enquiries about Adobe
communications:[email protected]
>>mailto:[email protected]
If you have a complaint, send it to:[email protected]
>>mailto:[email protected]
This email has been sent to [email protected]
Message was edited by: OQOroger to indicate Adobe uses invalid addresses to customers who have already purchased the subject product

You can refer to :
Acrobat Learn & Support
Installing, uninstalling Acrobat X | Mac OS
Adobe Acrobat X Pro * Activation and registration
http://www.adobe.com/content/dam/Adobe/en/accessibility/products/acrobat/pdfs/acrobat-xi-p ro-accessibility-best-practice…
They are useful resources.
Regards
Rajshree

How do i deactivate a device through icloud if the device is broken and i am unable to turn on find my iphone? Also i do not own a apple id as ive been using a family members due to problems when trying to make one?

How do i deactivate a device through icloud if the device is broken and i am unable to turn on find my iphone? Also i do not own a apple id as ive been using a family members due to problems when trying to make one?

Hey tyjox,
Thanks for the question. After reviewing your post, it sounds like you need to deactivate Find My iPhone on a device that does not work. You will need to work with the family member of the account the iPhone is registered with. I would recommend that you use this article to help you resolve or isolate the issue.
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/PH2702
Remove an iOS device you no longer have
If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase [device], then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

How can I deactivate an Ipod touch without using it? (Broken screen)

I was given the new Ipod Touch 4th gen for Christmas and my 2yr old daughter threw it in the dogs water dish. It was completely covered with water, and the screen would no longer light up but I could see it was still working.. So I left it out to dry for a few days but my husband decided he wanted to try and "fix" it by opening it up and that is when the screen cracked.. So now it lights up again but its all white with a spider web in the one corner. I can still hit the button twice and then guess where the play button would be on the screen and tap it and it will play music.. so I know it still "works" but there is no screen.. and since my husband opened it up I dont even want to try to take it in and get it fixed. The metal backing is all bent away from the glass and you can just tell that someone opened it up.. So instead, I went and bought myself a new one.
It doesnt bother me that I have two of them activated and listed on my computer. That is not why I want to deactivate it. What happened it, I tried to use the face time on my new Ipod and nothing happened. (Yes I made sure that I set it up before I tried to use it) My brother in law tried to call me (we were sitting in the same room) and it was going through on his end, waiting for me to pick up, but nothing was happening on my end. So I am thinking that because it was set up on the broken one first, its sending the call to that one instead of going to my new one.
So I am trying to figure out how I can deactivate/permanently shut off the broken Ipod without being able to go on it or use it. So is there a way to plug it in and deactivate it through Itunes on my computer? -OR- If you can explain why else my face time would not be working after setting it up on the new Ipod?
Thanks..

Having identical FaceTime info on the broken iPod and the new one should not effect using FT on the new iPod as long as the broken one is off. However, you can try connecting the broken one to you computer and see if you can restore it to factory defaults/new iPod vi iTunes. See:
http://support.apple.com/kb/HT1414

How do I deactivate CC on a crashed PC?

Similar Messages

Maybe you are looking for