How do I deactivate CS6 from a broken computer?
I recently built a new PC because my HP All in One mysteriously broke down on me. Now that I have installed CS6 on my new computer Adobe is asking me to deactivate one of the two other computers I had previously installed CS6 on (the other being my wife's laptop.) I could easily deactivate the CS6 on my wife's laptop but it would be such a waste of a license. So, can I somehow deactivate the software from my broken computer remotely?
*Just a note on my 'broken' computer. It's an HP Touchsmart 310 All-In-One PC. Oneday the screen went blank. I could still hear the fans and everything working inside. I read online this was happening a lot with these HP All-In Ones so I took it to a repair shop. The guy thought reinstalling Windows on it would do the trick, and it did, for about one day. Now, I'm not sure how to access this PC in order to deactivate the software.
So, can I somehow deactivate the software from my broken computer remotely?
Call Adobe, explain the situation and they'll reset your activation count.
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Hi, I would like to deactivate CS6 from my old laptop and reactivate it on my new one. In order to re-activate it, what is the process? Do I need to download the product like the first time? Is there something to be careful of? Thank you!
Hi petrosk47967892,
In order to reactivate this product on a new machine, you can simply download & Install the product on the new machine using the following link and enter the serial number when prompted. Make sure to deactivate the product from your old machine by launching any one of the products, go to Help>Deactivate/signout.
Download CS6 : Download CS6 products
Cheers,
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