How do I deactivate Illustrator CS3? It tells me to be sure to deactive before uninstalling, but doesn't say how...

Widge,
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Serial number and activation support

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How to deactivate Illustrator CS3?

How do I deactivate Illustrator CS3?
I've just upgraded to the CS3 suite and am having problems with Illustrator, it crashes whenever I try to Place anything onto a page, and it will not accept the update to 13.0.2.
I want to reinstall it.

It sounds more like a permissions problem or lack om RAM or lack of space on your hardisk, or damaged font, than a need to reinstall. Reinstalling very seldom cures this kind of problem. And as part of the Site you cannot deactivate just Illsutrator, only the entire suite.
If you do not have the choice to deactivate you probably have a multi-user license. Those do not have de-activation.
First of all you need to be an admin user to be able to install/reinstall/deinstall (CS3 has deinstallers - look in the Applications/Utilities/Adobe installers folder).
You also need to have full read & write permissions to the Macintosh HD/Library/Application Support/Adobe folder and all folders that are in it.
You also need to have full read & write permissions to your users/username/Library/
You might need to delete preferences for Illustrator, inside the user/username/library/preferences folder you find a folder called Adobe Illustrator CS3 Settings. Delete the entire folder PLUS the file called com.adobe.illustrator.plist also in user/username/library/preferences folder.
Start with that.

Activate / Deactivate Illustrator CS3 - Volume License

Hi Guys,
Well to start this topic, I must say I have never received such poor support for software as I have "received" from Adobe Chat Support team..
The case is as follows;
We have a volume license for Adobe Illustrator CS3 and haven't used it since somwhere before 2010. In 2010 we have moved to another city with our company. Therewith also renewing all hardware for our stylists. For over 5 years we haven't used Illustrator CS3, so we never thought about de-activating the software before getting rid of the old hardware. Since a couple months we have a new manager on the styling department, whom wants to introduce Illustrator again. Since all the stylists will need to be trained again for Illustrator, we'd like to do this in the CS3 version before upgrading to CC or CS6.
So the issue that comes up, is that I cannot activate the software, because the serial number that I've received many years ago, when buying the volume license, has been used too many times. This is because it was never deactivated on the old hardware.
The only option I had was to contact Support via Chat or Phone. Since I like to keep track on what have been said by both parties, I decided to go for the chat option..
If any of the Adobe Staff is reading along, the case number is 0215516123.
In a nutshell; If you have a retail version of a discontinued product with adobe, they can reset the activation count without any problems. If you buy bulk and have volume license, it all comes to this; please upgrade to the latest version.. There is nothing we can do for you..
Here is the complete chat log with 2 employees of Adobe, who are just not willing to help in ANY way.. I must say this really tested my patience and counting to ten skills..
Still looking for a solution tho, so any help is appreciated highly!
Thanks in advance!
=============================================================
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Naveen.
07:31:27
Naveen:
Hello. Welcome to Adobe Customer Support.
07:31:32
ME:
Hi Naveen, did my previous message come thru?
07:31:35
Naveen:
I'll be glad to help you with your issue today.
Your chat transcript will be sent to at the end of your chat.
07:32:28
ME:
that would be great!
07:34:19
Naveen:
May i know the operating system you are using?
07:34:25
ME:
W7 and W8
07:37:07
Naveen:
I am sorry to inform you but the CS3 is not compatible with windows 7 and 8.
07:37:24
ME:
What do you mean? The software works fine on W7 and W8
07:37:50
ME:
The issue I have is that from the 11 licenses that i've got, I got only 2 to activate
07:39:03
ME:
and thats probably because the old computers that we're phased out in 2010 had illustrator cs3 running on them. But since we didn't use it back then, we never thought about deactivating them.. Now the new styling manager wants to start working with Illustrator again, but I have the activation issue.
07:40:21
Naveen:
I am sorry but the CS3 is not compatible with windows7 and 8
07:41:22
ME:
How can you say that, it works fine on all of them.. 2 that have been succesfully activated and the other resigning ones are working fine on the 30 day trial.. We will be upgrading them sometime this year to CC or CS6. But for now we need to be able to activate the ones we have..
07:42:52
ME:
Your file was successfully uploaded: cs3.jpg.
07:43:01
ME:
Have a look for yourself
07:43:09
Naveen:
I have
07:43:25
Naveen:
http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection/systemreqs. html
07:43:41
Naveen:
Please look the tech specs for the CS3
07:44:06
ME:
I have, so lets say I want to activate them over XP I have the Same issue, please help me resolve this issue
07:46:02
Naveen:
May I take the serial number please?
07:46:10
ME:
[removed by moderator]
07:47:06
Naveen:
Its a Volume license serial number, We need to transfer the chat to AVL team.
Please wait while we connect you to a representative.
You are now chatting with 'Deepti'
07:47:19
ME:
Thats fine by me
07:47:40
ME:
Hi Deepti
07:48:08
Deepti:
Hi,welcome to Adobe Support!
07:48:33
ME:
Thank you! Can you read the conversation back between me and Naveen?
07:50:51
Deepti:
Sure.
07:51:37
ME:
Great
07:51:49
ME:
I hope you can help me resolve this
07:52:30
Deepti:
So you are facing issues with CS3 license , right?
07:52:49
ME:
yes I could only activate 2 of the 11
07:53:58
Deepti:
I would have loved to help you in getting these license activated however, we are not supporting CS3 anymore. This is a very old version of Creative suite that you have.
07:55:44
ME:
I know that, but it is a license we paid for and still are i title to use according to the license rights.. And as I said, we have the intention to upgrade them this year to the latest CC or CS6 version. But we need to start somewhere again and still have these licenses. I work for 3 companies in the group I work for. And 2 of them have all of the latest versions available. This company is a little behind on things, but we do need your help to get further..
08:03:06
Deepti:
I would have helped if it would have been cs6 or CC. This is an obsolete product and we are not supporting it anymore. You can refer to forums.
08:03:46
ME:
How will the forums help me on activating licenses.. I'm not asking for product support, I'm asking for license activation support, for licenses that we have paid for!
08:04:53
ME:
Clearly it is only some reset button you have to use to empty out the registration/activations from before 2010.
08:05:33
ME:
To show we are trying to keep up to date with licenses and latest versions you can see the volume licenses registered to
08:06:05
ME:
I really don't understand the mindset where you don't help out a paying customer
08:06:22
Deepti:
I am sorry but we don't have any reset button for volume licenses.
08:07:23
ME:
It was ment figurely.. There must be something you can do to help? I get the feeling that the support you are "giving" only means getting customers to pay more for the latest versions.
08:07:50
ME:
which as said we will upgrade somewhere this year.. But my stylists need training first
08:08:03
ME:
Hence thats what we need to activate them for right now
08:08:52
ME:
We paid for the license and are in title to use them.. But you are blocking that right now..
08:09:09
ME:
Which is totally outrageous
08:11:33
Deepti:
Yes you are entitled to use them. You have the serial key. You can install the product and use it till the time you want. It's just that Adobe has stopped providing support for obsolete versions.
08:12:49
ME:
I understand, but since I cannot activate them over the internet It only works for 30 days... The connection is fine, the serial is volume licensing.. But adobe says no sorry cannot activate because of too many activations.. And I only used 2 out of 11.. So please provide me a solution!
08:22:05
Deepti:
I am so sorry but there is nothing that I can do . I mean I don't have any deactivation button that I could use to deactivate the license for you.
08:23:22
ME:
So what happens when a customer has CS6 and the hardware was disposed of, on which CS6 was installed and wasn't deactivated? He buys new hardware and has the same problem as I currently have.. What do you tell that customer? I'm sorry there is nothing we can do for you? I really doubt that..
08:30:23
Deepti:
CS6 version is still in the support boundary hence, if there is any activation issue that you are facing with CS6 , we would be supporting you for that.
08:31:38
ME:
Wow.. I have never ever experienced such poor support for software as I have today with you from Adobe.. This is really dissapointing, especially if you spend that much money on licenses to be compliant..
08:32:26
ME:
So please tell me, what options do I have to make this work?
08:51:01
ME:
It would be appreciated if you can answer my question?
08:59:50
Deepti:
I am sorry but this is out of support boundary. You can refer to the forums , I am sure you will find some information related to the activation queries.
09:01:22
ME:
I am reading on the support forums that support of adobe needs to clear the current activations..
09:01:34
ME:
Only you @ adobe can do that
09:02:28
ME:
You should be able to tell me how many activations of the CS3 illustrator are currently done in the licensing portal
09:02:37
ME:
and you should also be able to clear them!
09:03:00
ME:
https://forums.adobe.com/thread/441285
09:03:17
ME:
https://forums.adobe.com/thread/1324890
09:05:40
ME:
Manish-Sharma (in answer to Leonardophoto) It might have not got deactivated properly from your old computer hence contact Adobe Support to get the count of activation resetted.
09:05:59
ME:
everywhere I look I need you from Support to reset the count of activations..
09:06:05
ME:
So please help me with this
09:10:15
Deepti:
I would have not kept you waiting for so long if I would have the option to deactivate your license key.
09:11:09
ME:
Then how come Jeff A Wright (your collegue) refers to this in every post he makes on the forums regarding activation/deactivation reset count settings..?!
09:12:23
Deepti:
That is for retail licenses.
09:13:00
ME:
Wow, so as a customer who buys bulk there is no solution?
09:14:23
Deepti:
There is no such problem that the Volume license customers face.
09:21:26
ME:
So now your saying that my problem doesn't excist?

I have the following link to offer but I do not know if it leads to a solution for you...
Adobe Licensing Website | Serial numbers | Orders | Accounts

Can't deactivate Illustrator CS3

I'm having major problems with my Dual 1 GHz PowerPc G4 computer, I believe the drive is going bad. I bought a brand new Mac Mini and am trying to install Illustrator CS3 on it. Once installed on the Mini it asks me to deactivate on the old computer. When I try to deactivate by running AI I get a message that says Licensing for this product has stopped! You cannot use this product. It tells me to uninstall CS3 and then reinstall it. When I try to uninstall from adobe installer application I get a warning that there's a java script alert- installer data base invalid. How do I get this program to work on my Mac Mini? I have all of my original illustrator disks and serial numbers going back to 1990. Why do I have to jump through all of these hoops? Is there any way to get CS3 to work?
rskover

You will have to contact customer service and they will have to deactivate from their end and that should do it. You might be able to figure out a way but in this case a simple phone call is probably the best way and will save you hard ache.

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I'm starting to get a clearer pictures of what's going on. These 3 apps are part of iLife 11 and normally cost $14.95 each. They come pre-installed on new machines, but it looks like at some point you need to associate this "purchase" with an Apple ID, and can only associate it with one Apple ID. Thus they are now irrevocably associated with my son's Apple ID.
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I changed my computer to a vista based operating system and installed my creative suite 3. Everything was working fine but recently I am having challenges getting illustrator cs3 to show placed .PSD files. They appear to import but do not display. Any suggestions on how to fix this issue would be helpful. I already tried a repair/reinstall of illustrator but that did not work. I can place .psd images into In Design so I am not sure why illutrator is not allowing .PSD files to import and display.

Harron K. Appleman wrote:
Did you upgrade to 64-bit Vista by any chance?
Are your PSD images 16-bit by any chance?
The problem with this scenario is that since Illustrator, any version does not support 16 bit psd files and CS 3 and 4 will place the file anyway but give you a notice that it is placing it as 8 bit. So unless there is something about Vista XP or W7 64 bit that prevents Illustrator fro converting then that is probably not the issue. And though the warning says it flattens it will preserve a transparent background.
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Model Name:iMac / Processor Name:Intel Core 2 Duo / Memory:4 GB
When I installed Illustrator CS3 at the first time, I didn't complete it and closed it. While I installed it again, it said "Adobe Illustrator CS3 cannot be installed because it conflicts with Adobe Illustrator CS3". I was be stopped on this step, so I deleted the Illustrator CS3 from Applications/Utilities/Adobe Installers without clicking it to uninstall. And I deleted other Illustrator CS3 files. After that, I tried to reinstall Illustrator CS3 again, but it kept to say "Adobe Illustrator CS3 cannot be installed because it conflicts with Adobe Illustrator CS3".
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On the Adobe site probably under support do a search for Adobe CS 3 Clean Up Script.
Before running the script read the instructions al the instructions first, do not assume you understand from reading the first sentence. There are some files that are not so obvious that are necessary for activation and they are probably still around but they can only be removed by the script.
Next time you will have to read the instructions.
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Now I've tried reinstalling Illustrator. I've run disk warrior. Tried the fsck command on startup. our technical outsources tell us it might be a memory problem, but I'm not tsure as this only happens in Illustrator and no other programs.... any ideas?

I can vouch for the dock hiding solution solving the problem. It worked on three Intel Macs we were having problems with. Here are some links to articles about it:
http://techierambles.blogspot.com/2008/10/illustrator-cs3-printing-issue-status.html
http://www.adobeforums.com/webx/.3bc419c4
http://forums.macosxhints.com/archive/index.php/t-87456.html

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We make a gradient object in Illustrator CS3 and give it a stroke which is centered. Then we rotate the object and the gradient rotates with the object.
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When stroke alignment is on outside or inside before we rotate the object it shows the same problem.
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Illustrator CS2 didn't have this problem. But now in CS3 we have it. I used to have this same problem in old versions from Macromedia Flash. But I never had it with Illustrator.
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It's a memory issue. If you scale your artwork down (say, to 50%), then save, it should work (it can be scaled up in the page layout software). If you're using raster effects you'll have to make sure they scale as well and that your raster effects resolution is appropriate for the final output size.

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hello, unfortunately when you search for this error message it appears that it might be related to malware that is active on your system and blocks file downloads.
please try to run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner], [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner] & [http://www.kaspersky.com/security-scan kaspersky security scan].
if you can't download/execute any of those tools, you might want to try to boot windows into safe mode with networking support first and see if it works then: http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
[[Troubleshoot Firefox issues caused by malware]]

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Hi,
I need to use Illustrator CS3 ME (Middle East) in order to edit some pages of an Arabic PDF file.
Now, the problem is that as soon as I open the page in Illustrator, all of the Arabic text gets outlined. The English text doesn't get outlined.
I need to edit the text, so this is a big problem.
I don't have the original source files (InDesign).
Also, it is too much editing to be doing in Acrobat.
Is there some sort of solution for this?
Thanks,
Ola

Hi,
The font is Arial, which fully supports Arabic, as far as I know.
How do I enable glyph protection in the prefs?
How do I set the glyph substituion in the type palette? I am sorry for the
ignorance, but I usually work with InDesign, and quite rarely with
Ilustrator. This is a special case for me...
The formatting is very ordinary. Nothing special.
I really hope there is some solution for this....
Ola
2010/6/4 Mylenium <[email protected]>
What fonts does it use? Is glyph protection enabled in teh prefs? What are
the settings for glyph substitution in the type palette? Does it have any
specific formatting? If it gets outlined, it was probably mangled in ways
that prevent using the life font or the relevant font is missing
alltogether...
>
Mylenium
>

How to find out the save as setting information in illustrator cs3?

How to find out the save as setting information in illustrator cs3 through programmatically. I saved the file using the setting like Overprint, EmbedAllFonts, IncludeDocumentThumbnails throgh scripting. But i don't know how to find out the save as setting information(Overprint, EmbedAllFonts, IncludeDocumentThumbnails) whether the checkbox true or not through scripting. Kindly advice me.

Thanks for your response. Some time the operator will set the wrong "save as setting" in the eps file . So i need to check wheather the operator set the correct save as setting or not. If the operator set the wrong save as setting, i need to inform while running the script. So please advice me how to find out the save as setting information of the active document file, and then inform to the operator if any improper "save as setting" occured.

How do I deactivate Illustrator CS3? It tells me to be sure to deactive before uninstalling, but doesn't say how...

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