How do I deactivate Photoshop Elements 9 from a dead computer?

Hello,
I recently got a new computer to replace my old one which stopped working. I had Photoshop Elements 9 installed on the old computer and used it often, so I installed it on my new computer. However, it told me that the serial number had been used for 2 computers already (my old computer and my dad's computer) and that I needed to deactivate the old one before I can activate this one. This is impossible because the old computer can't be used anymore.
Is there some way the serial number on my old computer could be deactivated online?
Many thanks,
-Mike

Hello, I have a problem with Activation. My computer was broken and I had my Photoshop Elements 9 installed in it. Now I want to activate my PSP ELements 9 on new computer. It says "Activation limit reached for Adobe Photoshop Elements 9. " And it wants me to deactivate my PSP ELements on the broken computer or a new serial number. As far as I cannot deactivate it on the broken computer, I am writing you to ask for help. I am not the US, I am Slovak. What can I do to use my PSP ELements 9 now ???
Thanks so much for your help in advance.
Riso

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I am wanting to deactivate adobe photoshop elements from my old computer, how do I do this?

If you can access your old laptop & the application over it, you can deactivate your app by lauching it and then selecting "Deactivate" from Help menu. Please make sure you're connected to net for a successful deactivation from the server, which is related to the activation count.
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Hi thanks very much for that tip will do once I know it is running ok nearly finished download now
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From: hatstead <[email protected]>
To: Sharon Roberts <[email protected]>
Sent: Monday, 27 April 2015, 20:03
Subject: How do I reinstall photoshop elements on a new computer
How do I reinstall photoshop elements on a new computer
created by hatstead in Photoshop Elements - View the full discussionOnce you have it working satisfactorily on the new computer, it is probably wise to deactivate the software on the old machine. The license is for two installations only. Sent from my iPad If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7486467#7486467 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7486467#7486467 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Photoshop Elements by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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I am trying to completely remove Photoshop Elements from my computer.   So far, I have failed in my attempts to do this.   The reason I'm doing this is b/c for some reason that I can't fathom, the folders in My Pictures -- the folders named by shot date -- contain random duplicates.When this happens, the file names folow the convention of DSC_0222 and DSC_0222-1. Exactly the same file size and metadata. In some folders, every picture is duplicated. In other folders, only selected pitcures within the folder are duplicated.   I can't figure out how they got there -- e.g. it doesn't seem to bear any connection to the photos I've edited, which was one theory I had for a while.   Is Elements responsible? Or is this some sort of bug in the download process from the camera (I have a Nikon D40). Anyway, I've given up on trying to sovle this problem and decided I would go back to the beginning and reload everything from my camera.   So, my real question here is about how to completely uninstall Elements.
Here's what I did:    I uninstalled Photoshop Elements through the Add/remove programs utility. I got no errors during the uninstall process.   Then I completely deleted the My Pictures directory (don't worry -- I have it backed up in multiple places!!).   So, at this point there are *no* pictures on my computer at all.    I reinstall Elements, open it up and -- you guessed it!!! -- the catalog is still there with all the thumbnails of the pictures that i deleted from my hard disk.   Of course, each thumbnail is flagged as "Missing File".
So, how do I uninstall/reinstall Elements and get it to forget all memory of the previous catalog?   Why is it "remembering" it in this way when the pictures aren't even on the computer anymore? Isn't this a bug???
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Hi
Thanks so much for the response.   So, Help/System Info says that the catalog is here:
Catalog Location: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\My Catalog\
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Many thanks Brian !
Quick reply, simple process (two clicks). Why is it so difficult to find the answer ? Too simple ?
As a matter of fact it is a question of vocabulary : “sign out” and “deactivate” is NOT AT ALL the same thing (I’ve been for many years an editor of English versions of international standards and regulations, and happen to know what words mean ). All the more as I have just discovered in the “Uninstall” process that the word “deactivate” is used https://helpx.adobe.com/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elemen ts.html
In French (my language), the Help menu reads “Deconnecter” which means something like “exit” or “sign out”. For me it meant either “leave the programm” or “disconnect from the help service”. Anyhow, it’s not an option you would use not knowing what the result would be : there is no suspension point on that line.
And the Help answer on Adobe’s site (in French) reads :
“Si vous souhaitez installer le logiciel sur un troisième ordinateur, désactivez-le sur l’ordinateur sur lequel vous n’allez plus l’utiliser. Ensuite, activez le logiciel sur le nouvel ordinateur.”
It does not use the word in the menu (déconnecter = disconnect).
Approximations like this could be a matter of life and death . In a french movie dramatizing the war in Algeria “L’honneur d’un Capitaine”, soldiers uphill in the mountains radio their captain – in the valley - to let him know they have captured the man they were looking for. He just says “Descendez-le”, which means “bring him down” or “Shoot him”. He meant of course “Bring him down”. The man was shot to death.
It looks like no one on the forum know the real answer. Do you think you could help correct this ? A simple phrase like : “check (or look up) uninstall process” would do.
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Note: Some of the folders below are hidden. By default, Windows Explorer does not display hidden files and folders. To show these hidden folders, see Show hidden files, folders, and filename extensions.
Stop the Watch Folders service
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Choose Start > Run (Windows XP) or click Start (Windows 7 and Vista).
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64-bit editions of Windows 7 or Vista
Folders
C:\Program Files (x86)\Adobe\Photoshop Elements 10
C:\Program Files (x86)\Adobe\Elements 10 Organizer***
C:\Program Files (x86)\Common Files\Adobe\Help\en_US\PhotoshopElements\10.0
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C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 10***
C:\ProgramData\Adobe\Photoshop Elements\10.0
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C:\Users\[Your User Name]\AppData\Roaming\Adobe\Online Services\Photoshop Elements 10.0.0
Shortcut Files
C:\Users\Public\Desktop\Adobe Photoshop Elements 10
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Photoshop Elements 10
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C:\Program Files\Adobe\Photoshop Elements 10
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C:\Program Files\Common Files\Adobe\Help\en_US\ElementsOrganizer\10.0***
C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 10***
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C:\ProgramData\Adobe\Elements Organizer\10.0***
C:\Users\[Your User Name]\AppData\Roaming\Adobe\Photoshop Elements\10.0
C:\Users\[Your User Name]\AppData\Roaming\Adobe\Elements Organizer\10.0***
C:\Users\[Your User Name]\AppData\Roaming\Adobe\Online Services\Photoshop Elements 10.0.0
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C:\Users\Public\Desktop\Adobe Photoshop Elements 10
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Photoshop Elements 10

How do I deactivate photoshop elements 10? There is no option in the help menu.

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I found it. I was looking on the wrong screen. Thank you.
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