How do I deactivate Photoshop if my old computer is dead?

I purchased Photoshop CS4 several years ago and never had a problem with it. My computer recently got a virus and now won't even turn on. I bought a new computer and I want to instal Photoshop on it, but I can't deactivate it on my dead computer. What do I do? The chat representatives haven't helped at all.

You have to telephone support and ask nicely.  I've only ever had to do it once, and it was fast and easy.  They would have seen I have a lot of purchases in my account, and had never asked for a reactivation before.  They actually reset it to zero, so I had two!

Similar Messages

  • How do I deactivate CC on my old computer before I give it away?

    How do I deactivate CC on my old computer before I give it away?  Why doesn't Adobe just have a simple help menu?

    open your cc desktop app > click the upper right gear icon > preferences > account > sign out from creative cloud.  then uninstall your cc apps.

  • Deactivate photoshop elements from old computer.

    I am wanting to deactivate adobe photoshop elements from my old computer, how do I do this?

    If you can access your old laptop & the application over it, you can deactivate your app by lauching it and then selecting "Deactivate" from Help menu. Please make sure you're connected to net for a successful deactivation from the server, which is related to the activation count.
    Wait for a successful deactivation msg to come for a few seconds & you're done then
    For more details, pease do folow the link Nikhil Bise has shared in his post above.
    Thanks.
    ~ Shefali

  • How can I deactivate Photoshop from a different computer?

    My old computer recently broke and I was wondering if there was a way I could deactivate my Photoshop elements that was installed on the old computer? It is Elements 11.

    Go here and scroll down:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    There's usually a place where you can start a chat session with activation support and they'll fix it for you.

  • How do I deactivate Elements from an old computer not available?

    I had earlier installed and activated Photoshop Elements and Premiere on two computers and have just installed on a new one.  Get a message advising that I already have activated on two.  The computer that I wish to deactivate is unavailable.  How do I deactivate so I can activate on the new one?

    Call support to reset activations.
    Mylenium

  • How can I transfer photoshop from an old computer onto a macbook air (which has no disc drive)?

    Recently have got a macbook air and need to transfer my photoshop from my other computer onto it, went to The Apple Store but they didn't know how to.
    If anyone could help, would be amazing! as need it done asap! thanks

    On your MacBook Air, download the CS6 installer from Download CS6 products
    Install then enter your serial number when prompted.
    Without a valid serial number, the software will run as a Trial version for 30 days after which it will stop working.

  • How do I transfer Photoshop Elements from old computer to new?

    I used Belkin Easy Transfer cable and it pulled over some Adobe files and I uninstalled from old HP Windows XP but I can't find a way to reinstalled on my new Dell Windows 7.  Photoshop 2.0 came preloaded on my HP and I can't find a product key or other ID number.

    Hi,
    If you registered you photoshop 2.0 then you may go to adobe.com website and log in using your email address and password and look at your registered products. If not then you may need to contact HP if it came in bundle with your computer. However even you will have access to that serial number if you you're intending to install photoshop 2.0 on a fresh windows 7 OS I don't think you will be successful since it is not compatible. I would recommend you purchase the full version of photoshop CS5 since version 2.0 is not applicable for upgrade anymore.

  • HT4527 How do I do this if my old computer is dead and won't start

    I recently switched from the blackberry to the iPhone 4S and would like to put my music from my iPod touch on the new phone.  However the computer I was using is 7+ years old and has died.  It won't even turn on.  I have another laptop here that I keep trying to download iTunes on but it keeps coming up with a different account....   Help!!!

    See this support article:
    http://support.apple.com/kb/HT1848
    You can also download at least some of your content (audiobooks being a notable exception) again from the iTunes Store:
    http://support.apple.com/kb/ht2519
    For additional instructions, particularly for content not purchased from the iTunes Store, check out this user tip from TuringTest:
    https://discussions.apple.com/docs/DOC-3991
    and this page on "How-to Geek":
    http://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without -losing-data/
    Regards.

  • How do i deactivate now leopard from one computer and activate it into another?

    I updated with snow leopard my old computer and now i want to use it on another computer instead. how do i deactivate it from an old computer to use it with another one? since you cant use it on multiple computers i need to get this done! please help!

    Erase the drive or partition it was installed to, and then install it on the desired computer. There is no authentication or activation required for the client version of Mac OS X 10.6; Apple uses the honor system for it.
    (67521)

  • How can I deactivate photoshop on a computer that is not working any more?

    How can I deactivate photoshop on a computer that is not working any more?

    Contact Adobe customer service:
    http://helpx.adobe.com/contact/
    Ken

  • How can I deactivate Photoshop Elements 13 to move the license to a new computer?

    How can I deactivate Photoshop Elements 13 to move the license to a new computer?

    From Expert mode use the menu:
    Help >> Sign-Out

  • How do you deactivate Photoshop CS3?

    How do you deactivate Photoshop CS3?  I installed CS5.

    JJMack wrote:
    Tai Lao wrote:
    If you wanted to uninstall CS3, you should have done it BEFORE installing CS5.
    Not a requirement…
    I know it's not an Adobe requirement, but there can be and are nefarious consequences if you don't. 
    Don't ever underestimate the blunders and incompetence of the Adobe installer/uninstaller team.  Photoshop engineers and program managers have publicly shown their contempt for the members of said team and, privately, at least some have expressed a desire to wring their necks.  A former principal program manager called the installers and uninstallers "a huge embarrassment to us."
    Therefore, I repeat:  if you wanted to uninstall CS3, you should have done it BEFORE installing CS5. 
    Wo Tai Lao Le
    我太老了

  • How do I deactivate Photoshop

    How do I deactivate photoshop on all my computers without deactivating each individually?

    Well, since you can only have PSE activated on two computers at once, it shouldn't be too onerous to go to Editor>Help>Deactivate on both of them.

  • How do I activate Photoshop on my new computer?

    How do I activate Photoshop on my new computer?

    ( sorry to be taking so long to reply: I've got small grandchildren
    bedding down on the floor of my study for their visit with us..so I have
    limited access to my computer..)
    Yes,
    I've tried to download that version, but the installation date given for
    the program shown on my computer indicates it is the old version, which
    I had used for making chapter illustrations I needed a few months ago
    (under the 30 day grace period for updating what I hadn't realized was
    an old program).  That is also the one that stated  when I tried to open
    it that the serial number was incorrect  (taken from the WIN CS2 line on
    the table in the provided Adobe).  Is it possible that I need to
    uninstall my original CS2 version (which I had downloaded from the disk
    seven or so years ago)?   Is that program preventing the "upgrade"
    ("retrograde"?) from the website?
    Later- I have also just discovered a charm for additional Photoshop
    program labeled "Adobe Image Ready CS2" on  my start window.  It appears
    to function like the original CS2.  Is that the non-activation version
    you mention and that I had indeed downloaded this CS2 version?  If so,
    that's it. If so also, should I delete the original CS2 program or is it
    needed for the Image Ready CS2 version to properly function?
    Thanks.

  • How can get 40,000 pix from old computer restored by Carbonite to new computer into PE 11 or 12?

    I bought a new,  faster, more storage Windows 8 computer.
    I had 40,000 pix on old computer tagged with names, event, location, date with PE 11. Also several projects involving hundreds of pix.
    Carbonite restored all files (250 gig) from old computer to new, and their tech support says they all are on the new computer.
    I bought the new PE 12 and installed it on new computer.  It has only found 4,000 pix.  I don't at all like PE 12 after enjoying PE2-11 and managing all my  pix with it.  PE11 was clearer in the pix presentation.
    Apparently when imported to the new computer, I lost the tags that went to events, location, and the person tags did not  separate family from friends etc.  I can't even find my projects.
    I was so frustrated with PE12, that I installed PE11, but everytime I try to open the Organizer, it doesn't open.
    Help.  I am so frustrated.  I am pretty sure  before I made the transition that I had written all tags to files.  When I put PE11 on the new computer, why won't it give me what I had on the old.
    This is probably my 10th generation computer change, and I never had such problems before with PE.

    I am using 10 and 11 instead of 11 and  12.  I tried to go back and edit,
    but couldn't figure out how.  Sorry,  typing errorC.
    In a message dated 2/6/2013 7:02:33 P.M. Eastern Standard Time, 
    [email protected] writes:
    Re:  How can get 40,000 pix from old computer restored by Carbonite to new 
    computer into PE 11 or 12?
    created by Jeff A Wright (http://forums.adobe.com/people/JeffAWright) 
    in  Photoshop Elements - View the full  discussion
    (http://forums.adobe.com/message/5050443#5050443)

Maybe you are looking for

  • 1.1.3 update installed, but cant customize home screen

    I updated an iPod touch, and I confirmed in Settings > General > About, that it is running Version 1.1.3. However, holding my finger down on a home-screen icon for an extended period of time does not put it into customize mode the way it does on my i

  • Adapter Engine af.SID.HOST ERROR

    Hi ALL Facing problem with ADAPTER Engine.....we are using PI 7.0.. here is the desciption of the error: Attempt to fetch cache data from Integration Directory failed; cache could not be updated [Fetch Data]: Unable to find an associated SLD element

  • MSExchangeTransport critical storage error and recovery

    Hi All,  Yesterday, I received the following error on one of my Hub Transport servers and I'm not sure if there is any action I need to take from this point:  "MSExchangeTransport has detected a critical storage error and has taken an automated recov

  • Adding animation as a background for a website

    I created my website on photoshop and added the animation on photoshop. I saved it as JPEG and opened it on dreamweaver and when I previewed the webpage the animation was not working. I want the background to animate from different pictures instead o

  • Web assistant dump-file pre-seeded project folder structure

    We are using headstart which includes the headstart templates and libraries plus some customized libraries etc. as well. We haven't installed the web assistant yet I but have read that it has a dump-file that contains a pre-seeded project folder stru