How do I deactivate when the deactivate tab is grayed out.

I am trying to deactivate an installation of CS6 on a PC, running windows 7. The product was activated with the offline activation method. The deactivate tab under Help is grayed out but the product is activated. The PC is now connected to the internet. How do I proceed?

Contact Support thru chat...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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Ryan Verret
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